Do you know how I can stop helpdesk staff deleting tickets from the Service desk?
Answer Summary:
Head over to Service Desk -> Configuration -> Queues -> Select your Queue -> Uncheck allow ticket deletion
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  • This doesn't really work as it removes the ability for administrators of the system as well.
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Head over to Service Desk -> Configuration -> Queues -> Select your Queue -> Uncheck allow ticket deletion. You may also want to restrict access to that tab.
Answered 03/26/2012 by: dchristian
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