K1000 Service Desk: Finding Labels for fields in SQL
Another SQL newbie question. I'm trying to customize the SQL for emailing tickets to include Ticket URL and Ticket History. I'm guessing I need to tell the select query to get that information first before it can be put in the email that gets sent, but I don't know what those variables are or how to find them. I downloaded MySQL Workbench per recommendations at Kace Konference, but don't know how to connect tot he database or navigate the tables to find what I'm looking for. Thanks for all the help for such a n00b.