The Service Desk is sending emails fine for creating tickets, changing status etc., but it is not able to receive email. When I try to send an email to create a ticket it bounces back. I've read through the articles on setting up email and can't figure out why it isn't working. Any common problems? We are using a Barracuda spam filter and a first class smtp server.

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My guess would be that there's an issue with your transport rule.  Here's a good place to start: http://www.kace.com/uk/support/resources/kb/article/users-not-able-to-send-e-mail-to-the-kbox-or-kbox-help-desk

Answered 02/22/2013 by: jknox
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See step 8 covering Barracuda config in this article, that might be the trick:

http://www.itninja.com/blog/view/k1000-email-setup-exchange-2007-barracuda-spam-filter

Hope that helps!

John

Answered 02/22/2013 by: jverbosk
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  • Forgot about that. Good catch!
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