K1000 Service Desk Email Configuration for multiple queues
We have 7 queues with the main one being Helpdesk. This is where the users enter tickets. I have the email configured with O365 and it is working fine for this queue. It is setup to be able to update tickets through email.
The questions are:
What is best practices for setting up the email configuration for the rest of the queues?
If a user creates a ticket in the Helpdesk queue and receives an email, then the ticket is routed to another queue and they respond to the first email, will it update the ticket?
There are no answers at this time