I'm setting up Service Desk ticket queues and I can't get it to send email notifications when a ticket is submitted. I'm only submitting tickets directly in kbox, so I'm not trying to accept ticket emails. I'm getting the daily run and security outputs from kbox, so I know the internal email server is working. We have an open email server on campus that can relay with no auth so I've tried that, but still no dice. What else should I check?
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Did you set up a ticket rule? The system doesn't notify techs if a ticket was submitted by default. 

http://www.itninja.com/blog/view/issue-with-sql-code-kace-service-desk-new-ticket-notification-email

http://www.itninja.com/blog/view/new-ticket-notify-all-owners

https://support.software.dell.com/kb/111222




Answered 04/16/2015 by: nshah
Red Belt

  • Thanks. I'll check out the links.
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