Hello! 

We are currently using K1000 to patch and update our windows machines, which is working fine for the bulk of our machines, which are running Windows 7.
We are gearing up to roll out Windows 10, however we have noticed that KACE is not providing OS patches for these machines. Looking in the admin screen of the appliance the patches are not present in the Catalog, and so do not appear to be being downloaded by KACE.
Some things I have checked:
  • Windows 10 machines have the KACE agent installed, and are present in the Inventory
  • In Subscriptions, we have the appliance set to download patches for "All Windows in Inventory", as opposed to listing individual versions.
  • The Windows 10 machines are part of our normal patching schedule. This is working fine as Office 2016 patches are still being applied as normal using KACE patching.
Any ideas gratefully received.

Thanks,
Elliot

Edit: K1000 version is 6.4.120756, in case that helps
0 Comments   [ + ] Show Comments

Comments

Please log in to comment

Answers

2
Okay, I'm not sure if self-answering is frowned upon, but here we go.

As part of further troubleshooting I changed the "All Windows in Inventory" item to explicitly list the Windows versions we use (including Windows 10) and forced a patch download. 
Checking the catalog (and the Updated Patches available) item, Windows 10 patches are now visible in KACE. 

So it appears that "All Windows in Inventory" is not seeing our Windows 10 machines?
Answered 08/23/2016 by: Elliotpage
White Belt

Please log in to comment
2
You can make the changes as you did but the system has to run a detect on your Win 10 machines to know which patches it needs to go get. The system will bring down the Win 10 signatures but not the patches. What i do is create a Detect all Schedule and run on all machines so that way the system knows which patches to download based on the detection schedule.

Answered 08/23/2016 by: nshah
Red Belt

  • To make sure I follow you:
    Simply having the machines in the KACE inventory is not enough, instead I needed to have the appliance run a detect pass on the machine?

    This does not seem to quite tally - as previously mentioned the Windows 10 machines were included as part of our normal patching schedule so they were being included as part of the "Detect" run, but still no Windows 10 patches were being downloaded into the catalogue while "All WIndows in Inventory" was set.
Please log in to comment
Answer this question or Comment on this question for clarity