I am running K1000 version 5.4.76847 and starting a few weeks ago logging into the appliance has taken longer and longer.  I've checked the logs and there doesn't appear to be anything that has changed.  I have plenty of disk space (150+GB) and the process monitor shows 41% idle on the dashboard.  Once I am logged into the appliance everything works fine.  It is just as snappy as ever.  Has anyone else had a similar issue? 

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I would reboot the appliance. Sounds simple, I know.... If that doesn't work then let's look further into it.

Answered 12/02/2013 by: jsunderman
Second Degree Blue Belt

  • Yeah, I've tried "turning it off and on again" but I guess it can't hurt trying one more time.
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Do you use LDAP in your environment?  If so, check your LDAP configuration to make sure that you have removed the defaults and check the ones that you configured.


Answered 12/03/2013 by: jknox
Red Belt

  • I've double checked the LDAP settings they appear to be fine. Our K2000 appliance have the exact same settings and isn't having any problem.
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Is this a VM or a Physical Appliance ?

If VM, how many CPU cores it has?

Can you go to K1000 Settings->Support->Troubleshooting Tools , click "Edit Mode" and run the utility "top" and check is some process is using excess CPU like 100% 

Also run "database" command from same page and see if some query is running from very long time.

Answered 12/03/2013 by: AbhayR
Seventh Degree Black Belt

  • Nothing is out of the ordinary.
    I suspect it has to do with LDAP. My configuration hasn't changed, and once I'm logged in the K1000 is super snappy, it's just the login process takes about a full 2 minutes.
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