K1000: Listing assets assigned to users in the user portal?
We assign all assets to employees in KACE.
Would it be possible for a regular user to login to the user portal to view which assets are assigned to them?
Example: if UserA logs into the user portal, it would show only the assets assigned to UserA. If UserB logs into to the user portal, it would show only the assets assigned to UserB.
I just need to know if this is possible for a project I'm looking into. If it's possible, I can look into the specifics of how to go about doing this.
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Posted by:
Hobbsy
7 years ago
The first challenge you have is assigning Assets to the user, this can only be done if every Asset Type you wish to assign has a "User" field within the Asset Type. For example if you add a "User" field to your Asset Type of Device, it is then possible to run a ticket rule that will look at the last logged on user and enter the user ID into that field. In that way the ownership is shown within the User record on the K1000 or alternatively if you tick the "Display only assigned Assets" tick box, as a drop down within the Service Desk Ticket.
If you wanted to create an Asset type of Printer, for example, again you would need to add in a "User" field to the Asset Type of Printer and then either manually update the value within each Asset of Printer or use a product such as BarKode to enter the data from a handheld device.
Once you have this data in place it should be possible to configure a custom field dropdown within a service desk ticket that looks up and displays the "owned" or "Assigned" Assets within that custom field.
For starters and Leavers if you scan with BarKode or manually update any equipment move during the lifecycle including user/owner or location then when the employee comes to leave you can just go to the User record to see what Assets need to be returned or run a report.
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We already have all assets assigned to users. That's not the issue.
The problem is that users cannot see in the user portal which assets are assigned to them. Our users are not allowed to create their own tickets; our HelpDesk personnel create tickets on users' behalf.
Why is there no way for users to easily see their assigned assets in the portal? It sounds like the backend functionality is already there; all Dell would have to do is make it into a list, similar to how users can see the tickets that they requested to be created. Just do the same thing for assets. - loosus456 7 years ago
Posted by:
UntchV
7 years ago
Yes that is possible. There is a checkbox when you create a ticket that filters assets user assigned assets only.
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Thank you for the reply.
So there is no way to show them without creating a ticket? Our users are not allowed to create their own tickets. We would like the user's assets to just be listed on the portal page as soon as the user logs in. - loosus456 7 years ago
Posted by:
UntchV
7 years ago
I am not aware of any option to show a list of assigned assets on the portal page. The only place where users can see assets in the portal is Servicedesk.
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So how do users know which assets are assigned to them? What is the point of assigning assets if users can't see it? I'm really confused. - loosus456 7 years ago
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Well assigning assets to users can help in case of an incident, license Management etc. I don't see a usecase where a user needs to see the assets assigned to him unless he wants to create a Servicedesk ticket. - UntchV 7 years ago
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Employees are required to turn in all computing equipment assigned to them upon termination of employment. There should be a place employees can go to see what's assigned to them.
I guess I'm having a problem seeing why this isn't a default option. I've never seen a systems-management program that doesn't show users what they have. Employees shouldn't be surprised at what we have assigned to them upon termination of employment. - loosus456 7 years ago
