We have outside vendors who put tickets in and currently we have to add each user so they can submit a ticket. Is there a way to have a wildcard for a domain such as: *@testvendor.com. The problem we are having is that if an outside vendor is not setup in the K1000 they cant submit a ticket and get a denied return email. Any help would be appreciated.  

Thank you,
0 Comments   [ + ] Show Comments


Please log in to comment


I don't believe you can be exclusive like that, but you can allow the queue to accept email from unknown users. If the vendors are submitting to a specific queue then I would recommend turning on that option for that queue. 
Answered 05/12/2017 by: chucksteel
Red Belt

  • Thank you for the response, yeah it does look like the only way to get that to work is to create a separate queue and allow anyone to email that queue, or just continue to add the users manually.
Please log in to comment
Answer this question or Comment on this question for clarity