We import all the users through LDAP, essentially this is everyone in our organization.  From the beginning, we have not been able to respond to a submitter who is external of our organization.  This includes vendors who we have reporting setup for, if the recipient is not within our email domain then they never get a response from KACE.  Please advise and thank you for your time...JB 
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  • Hobbsy

    This has been unchecked from the beginning, the user does get created. However emailing out to this user from within KACE will not work, thank you...JB
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You maybe need to untick the box in the queue settingsthat allows emails from unknown users, that way your supplier can email in and be emailed. Once he has emailed in the K1000 should create a user account in his name, so you may then be able to untick the box again
Answered 05/25/2016 by: Hobbsy
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