K1000 - E-mail specific users when a ticket is created via e-mail.
I must be missing it. I feel like it's right in front of me and I'm not finding the way to configure this.
Here's the intended behavior:
1. User e-mails firstname.lastname@example.org
2. When ticket is created in K1000, send an e-mail to members of that Queue
This seems incredibly easy but has proved to be difficult. What is the best practice here? How should I be setting the queue up for this behavior?
I tried using the wizard, which you would assume should be simple for such a simple task, but it ends up spitting out all these unnecessary fields. I don't need a thousand blank fields, all I really need are th following:
* Ticket ID #
* Time Created
Answer Chosen by the Author
Probably one of the most frequently viewed KB articles:
Answered 09/21/2017 by: chucksteel
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