K1000 Detect and Deploy stuck in 'scheduled' for several hours
I'm currently testing our next monthly rollout of critical patches and I'm having an issue getting the patches to deploy in a timely manner.
This is a custom schedule, so all the scheduling options are turned off. In the past, when I've clicked 'Save and Run Now' the status for the individual boxes will go to scheduled and then within 15 minutes or so the patches will start deploying.
Now, however, when I click 'Save and Run Now' the boxes will sit in 'scheduled' status for hours before finally deploying. For example, yesterday I kicked it off at 1pm and nothing had happened by the time I left at 5pm. When I got in the next morning, all the test boxes had patched and rebooted around 8-8:30pm.
What can I do to resolve this?
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Posted by:
NinjaMellen
8 years ago
Called KACE Support last night. They remoted in and we flipped through many pages and did multiple connection setting changes (apparently we had too many connections per hour for 6.4). We then cleared the entire agent task queue because it was very backed up. When complete, we rescheduled the patches and did "Run Now". They ran instantly.
I said "too many connections per hour for 6.4" specifically drawing the attention to the version, because I think there's an underlying issue. Maybe it's with FreeBSD 10 limiting incoming connections to 200, where the previous version was less strict, maybe it's something else... But our 6.3 device could handle 4000 machines with 4 or 6 hour inventories since the day it came out. 6.4 needs a setting of 2 days to keep the connections per hour to a manageable level? I don't know...
Call Support if you don't know how to clear the Agent Task Queue, and that will get patching working.
schedule where we manually kick off groups of servers to patch based on variable criteria... I'm pre-patching a few servers on the new 6.4 KBox, and they're just sitting there as "scheduled". They won't start patching. I need to be able to manually trigger patches to go when I need them to go! "Run Now" is pretty suggestive as to when it's going to run. Why not? - NinjaMellen 8 years ago