K1000 Custom ticket rule to email a notification when ticket is created based on several criteria.
I am trying to setup a ticket rule to send an email notification to a specific email address when certain criteria are met.
Help with this would be appreciated.
these are the criteria.
and HD_TICKET_CHANGE.DESCRIPTION like 'Incident Created%'
and HD_TICKET.CUSTOM_FIELD_VALUE0 rlike 'HP Records Manager%|Bar Code Reader%'
and HD_TICKET.HD_QUEUE_ID = 2
and HD_STATUS.NAME !='Closed'
and HD_TICKET_CHANGE.DESCRIPTION !=''