I know the new 5.4 upgrade is out and since our K1000 is still at version 5.2.38773 I thought I would check for updates to see if they were ready for our machine.  When I click the Check for Upgrade button, it immediatly kicks me to the Logs tab and shows the System Logs.  I've never had this happen before. 

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The upgrade is released incermentally. IF it hasnt been pushed to your mahcine yet then the optionis manual as stated above.

As Jknox stated though start here first. 

http://www.kace.com/support/resources/kb/article/Steps-to-download-and-upgrade-Dell-Kace-K1000-Appliance-Software-to-version-5-4

There are steps that need to be followed for a smooth upgrade, I suggest followingeven the recommended steps and deleting patches before the upgrade.

Answered 02/05/2013 by: jdornan
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try a reboot of the k1000 if that does not fix I would open a ticket

Answered 02/05/2013 by: SMal.tmcc
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  • It reboots every night after the backup doesn't it?
  • I'll give it a boot at the end of the work day then.
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You can download it here http://www.kace.com/support/Customer/downloads

Answered 02/05/2013 by: dugullett
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  • I'd recommend this as well if the automatic upgrade isn't working. The links are in this instruction document: http://www.kace.com/support/resources/kb/article/Steps-to-download-and-upgrade-Dell-Kace-K1000-Appliance-Software-to-version-5-4
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In my experience if your k1000 wasn't advertised to you need to manually apply the update. There is the knowledge base artilce on the Home page item #3 that will step you through the upgrade process. Make sure to run a back up first and download the backup's off of the appliance for safe keeping to provide a way to restore should you need it.

Answered 02/05/2013 by: Timi
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Also the KBOX checks every night for updates. When a new version comes out they don't release it for everyone at once but in stages. Last I hard based off of your KBOX serial number. So you could be first in line or last, but the KBOX checks every night. You are in after a release so usually manually works best. 

Answered 02/05/2013 by: nshah
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