So I ran into an issue when deploying out the K1000 agent. When my Windows XP users tried to log into their computers after logging off, explorer.exe would fail to start leaving them staring at a blank screen. You could bypass this by manually launching explorer.exe, but this is a poor solution.

Does anyone know why the agent was stopping explorer.exe from launching? And just to head the inevitable response off at the pass, I am sadly one of those guys who is stuck in a situation where we are forced to run XP on some machines to support legacy software.
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This usually happens in windows 7 because userinit file the registry is trying to call cannot be found.  When the kace agent installs it modifies the userinit key to kuserinit and with xp it changes the gina entry in the registry.  I have not run xp in years but it is a gina file with XP that does the same thing as win 7's userinit file.

see this for more info on the gina

http://support.microsoft.com/kb/302346
Answered 01/12/2015 by: SMal.tmcc
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  • Very interesting. Thank you for replying. I don't have a computer with the problem at the moment (since all the afflicted ones were production PCs), however I will reproduce the problem and see if the registry fix solves the issue. I'll mark yours as the answer unless it turns out to be otherwise. Thanks again!
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