Just migrated to Office 365 and my KACE appliance service can't get email tickets
New to the community. We just completed our cutover from on-premise Exchange to Office 365. One big issue we've come across is that we are getting NDR emails with a DNS error for our Service Desk ticketing. Our email address of email@example.com is set up as a contact in Exchange and was a member of our IT_tickets@mydomain.com. People would email IT_Tickets with an issue and it would use the servicedesk email address to create the ticket.
Now that we're in the cloud, the online Exchange server doesn't recognize the firstname.lastname@example.org address and we get the bounced email.
Does anyone have any idea how to fix this? By the way we are on an old version of the software - 5.4 and didn't renew support. Gotta love budgets.
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