Is there any way to delay when the K1000 Service Desk satisfaction survey is sent?
My customers are getting the SS before the closed ticket details arrive informing them what the solution was and then they are not bothered with reading the details. Is there a way to Delay the Satisfaction survey or modify when it is sent at all?
Community Chosen Answer
I don't believe there are any settings on the front end that you can make. All of that is handled in the back end when sending out emails for that. You might want to email support to see if they have anything in the back end they can do.
You can actually turn it off if you don't want to use it and then just point them to the user portal to fill out the survey in their ticket in the closed email sent.