Is there a way to require the comment field on ticket creation in the service desk?

  • ronfalkoff
    Third Degree Blue Belt
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  • 07/13/2010
We are working on getting our helpdesk up and running and we would like to require new tickets to require the comment field.
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You cannot prevent ticket creation if the comment field is empty but you could use a ticket rule that would detect an empty comment and set the status to a value that represents that the submitter needs to do more work.
Answered 07/13/2010 by: GillySpy
Seventh Degree Black Belt

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