We have an issue once in a while with 2 people editing a ticket(new/unassigned) at the same time. is there a way to lock or flag a ticket that it's open by someone?
Answer Summary:
Assuming this is for the Kbox, this is not supported at this time. Sounds like a feature request.
Cancel
0 Comments   [ + ] Show Comments

Comments

Please log in to comment

Answers

2
Assuming this is for the Kbox, this is not supported at this time.

Sounds like a feature request.
Answered 03/28/2012 by: dchristian
Red Belt

  • I think this would be a great feature request. I am only in a 2 person department but it always seems we both grab a ticket and try to handle it at the same time.
Please log in to comment
Answer this question or Comment on this question for clarity

Share