I am trying to see if there is a way to add on option for "Set Catergory To>" under Choose Action in the Service Desk.  Is this a set field or is there a way to modify?

Thanks!

Julie

Server version:  6.4.119800  
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Right now there is no way to customize that menu. Not a bad idea though. Maybe submit it as a suggestion for future release.
Answered 10/02/2015 by: Druis
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