Is it possible to open a ticket or process using custom ticket rules?
Is it possible to create a new ticket or start a new process when a child ticket in another process gets closed?
We have a fairly complex process of creating new users and getting computers setup for them that involves multiple departments and steps. The current Kace process we are using to do this requires us to close all stage 1 tickets before the stage 2 tickets can be opened.
We would like to change this so that when a certain stage 1 ticket gets closed, it automatically starts a new, seperate process so child tickets in the two processes aren't reliant on eachother.
Is a custom ticket rule and multiple processes the best way to accomplish this?
Thanks in advance!