Is a comment supposed to show on the ticket if a user responds to an email and writes a comment above the line that says Please reply above this line?
Our service desk is set up it works fine, except someone mentioned they replied to an email with a comment and it never showed on the ticket. I had a few people try it out and the tickets never updated with their comments. I have Accept email from unknown users checked and turned on customer responded ticket rules. Was there something else I missed?
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