New to the Kace2000 and am trying to install an XP machine. Quite far into the install I get a get a PCI.sys error. Looking at the knowledge bases it suggests the source needs to be above SP2. I have confirmed mine is SP3 so am wondering what may be the issue.

Thanks

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The system isnt new and has had XP on previously from CD install so all should be good on the BIOS disk type front. I wanted to install from KACE as this is obviosly the preferred option having purchased it. 

Answered 06/22/2012 by: tpress
White Belt

  • The BSOD with pci.sys would point me to think either a bad driver or bad ram, bad sector on HDD. Will the system still install from the cd? If Cd works and Kace does not look at your preinstall tasks and make sure you are using the ones provided for xp (such as mbr)
  • The machine does install fine from CD, I tested that to make sure. As to the pre inst tasks, I have them set correctly in my opinion, i..e create partitions, format and set down the MBR. or am I missing something?
    • How many partitions are you creating?
  • Just the one
    • Can you set to "no answer file" and no preinstall tasks and let me know the result? Just a normal walk through setup, but using the K2.
  • Did you upload your source media from the CD that works?
  • I did yes, thats why I just dont understand what is going on.
  • You got a good puzzler here. When you created your scripted installation what reply did you give it for the answer file and what preinstall tasks did you choose?
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I agree this sounds like either a driver, hardware or memory issue.  I do scripted WinXP SP3 installs almost everyday and ran into a bunch of little issues when initially setting them up.  A couple things to try/check:

- Make sure the machine has at least 512MB of RAM.  If it continously has issues at random places, upgrade to 1GB of RAM.  If it continues having issues, replace the RAM completely.

- Setup the drivers as postinallation tasks. Yes, I'm aware this isn't the preferred method, but for some models this was the only solution I found that consistently worked (for XP).  Yes, more maintenance on model-specific scripted installs, but at least they work.  Most of the Dell drivers support "setupl.exe -s", so just create a batch file with that in it and zip it up along with the driver.  Others (particularly NIC and video) use other silent commands, but are typically documented well in the accompanying text file (just unzip the driver you download from Dell).

Hope that helps!

John

Answered 06/25/2012 by: jverbosk
Red Belt

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If this is an SI, did you upload the "dell recovery cd" or other manufacturer CD?  If so, that is the issue, you must use a volume license media otherwise the SI won't work for XP.

 

Corey

Lead L3 Enterprise Solutions Engineer, K2000

If my response was helpful, please rate it!

Answered 07/06/2012 by: cserrins
Red Belt

  • I use a Dell OEM Windows XP Pro SP3 CD for all of my scripted installs, and they work just fine.

    John
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If it is a new system, check to see if it has an advanced format HDD.  Look for an "AF" logo on the label.  If it is

http://techgage.com/news/windows_xp_will_have_issues_with_advanced_format_hdds

 

Answered 06/22/2012 by: SMal.tmcc
Red Belt

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Another thing I just remembered from XP days.  You may have to turn ACHI off in the bios and use ATA mode.

Answered 06/22/2012 by: SMal.tmcc
Red Belt

  • good call - I remember this being a whole lot of fun to troubleshoot too.
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