hi,

I have created the package for Adobe Incopy CS6 package using AAMEE tool.

I have triggered the installation through system context and normal installation as well. It is showing 1603 error during installation.

From the log file I came to know that it is faling because of CADeploy custom action.

Please find the log for the same.

CustomActionSchedule(Action=CADeploy,ActionType=1025,Source=BinaryData,Target=runDeploymentManagerCA,CustomActionData=mode=install;sourceDir=C:\Packages\AdobeInCopyCS6_8.0_B01\;installDir=;origDB=C:\Packages\AdobeInCopyCS6_8.0_B01\AdobeIncopyCS6.msi)
MSI (s) (50:FC) [14:08:58:547]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI13C.tmp, Entrypoint: runDeploymentManagerCA
MSI (s) (50:A8) [14:09:47:397]: User policy value 'DisableRollback' is 0
MSI (s) (50:A8) [14:09:47:397]: Machine policy value 'DisableRollback' is 0
Action ended 14:09:47: InstallFinalize. Return value 3.

 

It is a 32-bit application. I have triggered installation on 32-bit machine.

Can anybody please help on this.

 

Regards,

sanhivi

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Comments

  • Pls find the detailed info in below log file for the failure.



    11/27/2013 07:55:42 [INFO] Utilities - Path to Process :C:\Program Files\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeCreativeCloudClient.exe Process Directory :C:\Program Files\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities arguments being passed :"C:\Program Files\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeCreativeCloudClient.exe" --register=true --createShortcut=true
    11/27/2013 07:55:42 [INFO] Utilities - Success in CreateProcess
    11/27/2013 07:55:43 [INFO] Utilities - Sucessfully launched and executed process...
    11/27/2013 07:55:43 [INFO] PIM - Successfully executed install modifier at path: 'C:\Program Files\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeCreativeCloudClient.exe'
    11/27/2013 07:55:43 [INFO] PIM - SUCCESS installPackage at file C:\Packages\AdobeInCopyCS6_8.0_B01\Patches\AdobeApplicationManager-1.0_update7\packages\CCM\CCM.pimx.
    11/27/2013 07:55:43 [INFO] Setup - Finished Installing package - C:\Packages\AdobeInCopyCS6_8.0_B01\Patches\AdobeApplicationManager-1.0_update7\packages\CCM\CCM.pimx

    11/27/2013 07:55:43 [INFO] PIM - Processing ... _pimCreateOrUpdateAAMInventory
    11/27/2013 07:55:43 [INFO] PIM - Inventory Already present on the machine...
    11/27/2013 07:55:43 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
    11/27/2013 07:55:43 [INFO] Setup - ================= End Adobe Setup. Exit code: 0 =================


    11/27/2013 07:55:43 [INFO] PIM - PIMSqlite closeDB status 0
    11/27/2013 07:55:43 [INFO] PIM - FREE PIM Instance ...
    11/27/2013 07:55:43 [INFO] DeploymentManager - Build Version - 3.1.105.0
    11/27/2013 07:55:43 [INFO] DeploymentManager - Logging Level verbosity Set to 4
    11/27/2013 07:55:43 [INFO] DeploymentManager - The return code from the Bootstrapper Process is (0).
    11/27/2013 07:55:43 [INFO] DeploymentManager - SelfUpdate Path - C:\Packages\AdobeInCopyCS6_8.0_B01\Patches\AdobeApplicationManager-1.0_update7
    11/27/2013 07:55:43 [INFO] DeploymentManager - Correcting Dependencies in local db.
    11/27/2013 07:55:45 [INFO] DeploymentManager - STEP 4: Starting to launch Adobe Installer.
    11/27/2013 07:55:45 [INFO] DeploymentManager - Obtained Adobe Common Folder Path.
    11/27/2013 07:55:45 [INFO] DeploymentManager - Adobe Installer launch location is :: C:\Program Files\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe
    11/27/2013 07:55:54 [INFO] AAMEEUtilities - Process creation completed.
    11/27/2013 07:55:54 [FATAL] DeploymentManager - The return code from the Adobe Installer Process is (19).Stopping the installation process.
    11/27/2013 07:55:54 [INFO] DeploymentManager - Starting to clean the partially installed payloads.
    11/27/2013 07:55:54 [INFO] DeploymentManager - Undeployment XML created at path :: C:\DOCUME~1\abc\LOCALS~1\Temp\{9FD3DC80-ACEA-45D0-A2AB-131621250CBD}\\{83DF58FB-2E7E-4458-B12B-EAA5A06081A8}
    11/27/2013 07:55:54 [INFO] DeploymentManager - Starting to launch the Adobe Installer for uninstall mode.
    11/27/2013 07:55:54 [INFO] DeploymentManager - Obtained Adobe Common Folder Path.
    11/27/2013 07:55:54 [INFO] DeploymentManager - C:\Program Files\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe
    11/27/2013 07:55:56 [INFO] PIM-Uninstall - Build Version - 6.2.136.0
    11/27/2013 07:55:56 [INFO] PIM-Uninstall - Logging Level verbosity Set to 4
    11/27/2013 07:55:56 [INFO] PIM-Uninstall - Start: Adobe Application Manager Uninstall...
    11/27/2013 07:55:56 [INFO] PIM-Uninstall - Get RIBS Product count
    11/27/2013 07:55:56 [INFO] PIM-Uninstall - RIBS Products install status :1
    11/27/2013 07:55:56 [INFO] PIM-Uninstall - There are some ribs products using AAM. RIBS product use flag is 1.
    11/27/2013 07:55:56 [INFO] AAMEEUtilities - Process creation completed.
    11/27/2013 07:55:56 [FATAL] DeploymentManager - The return code from the Adobe Installer Process is (33).Stopping the uninstallation process.
    11/27/2013 07:55:56 [INFO] DeploymentManager - Provisioning tool launch location is :: C:\DOCUME~1\abc\LOCALS~1\Temp\{9B3A6A35-E13A-4AE2-913A-D889FC4CC77C}\\{47E4FA5C-706E-496A-A91D-CF257B2B5C23}
    11/27/2013 07:55:57 [INFO] AAMEEUtilities - Process creation completed.
    11/27/2013 07:55:57 [INFO] DeploymentManager - The return Code from Provisioning Tool (0).
    11/27/2013 07:55:57 [INFO] DeploymentManager - Provisioning Tool has successfully UnSerialize the product.
    11/27/2013 07:55:57 [INFO] DeploymentManager - The install workflow is terminating.
  • Check if there is more than 5Gb of free space in the HDD. I have seen this error before and was related to not enough space. Next to check are the third party softwares like MS Visual Redistributables.
  • It is having more than 10 GB space and VC++ app is present in the machine.
  • All the pre-requisites are installed on the machine. The machine on which I am installing is having AdobecreativeSuite5Design prem & AdobeCS3Design Premium appliations. Will it create any problem?
  • You can try removing those applications and try again. There is a similar issue here with yours.. http://www.itninja.com/question/adobe-creative-cloud-aamee-package-not-installing
  • I have uninstalled those applications and checked. Still it is giving the same error.
  • With problems like this, it would be better to consult the vendor.
  • It is faling in client machines.... In my test machine it is working fine.... I have checked the applications related to adobe which are present in their machine. After that I have installed the same in my machine and installed AdobeIncopy package. It is successfully installing here but not working in client machine.
    Pls find the log file for the same.






    11/27/2013 08:42:27 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
    11/27/2013 08:42:28 [INFO] Setup - ================= End Adobe Setup. Exit code: 0 =================


    11/27/2013 08:42:28 [INFO] PIM - PIMSqlite closeDB status 0
    11/27/2013 08:42:28 [INFO] PIM - FREE PIM Instance ...
    11/27/2013 08:42:28 [INFO] DeploymentManager - Build Version - 3.1.105.0
    11/27/2013 08:42:28 [INFO] DeploymentManager - Logging Level verbosity Set to 4
    11/27/2013 08:42:28 [INFO] DeploymentManager - The return code from the Bootstrapper Process is (0).
    11/27/2013 08:42:28 [INFO] DeploymentManager - SelfUpdate Path - \\ldnroot\data\ITPROD\SI\PKGLIB\IXP\AdobeInCopyCS6_8.0_B01_RITM0001480857\MSI\AdobeInCopyCS6_8.0_B01\Patches\AdobeApplicationManager-1.0_update7
    11/27/2013 08:42:28 [INFO] DeploymentManager - Correcting Dependencies in local db.
    11/27/2013 08:42:28 [INFO] DeploymentManager - STEP 4: Starting to launch Adobe Installer.
    11/27/2013 08:42:28 [INFO] DeploymentManager - Obtained Adobe Common Folder Path.
    11/27/2013 08:42:28 [INFO] DeploymentManager - Adobe Installer launch location is :: C:\Program Files\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe
    11/27/2013 08:52:52 [INFO] AAMEEUtilities - Process creation completed.
    11/27/2013 08:52:52 [INFO] DeploymentManager - The return code from the Adobe Installer Process is (0).
    11/27/2013 08:52:52 [INFO] DeploymentManager - STEP 5: Starting to launch Provisioning Tool.
    11/27/2013 08:52:52 [INFO] DeploymentManager - Provisioning tool launch location is :: C:\DOCUME~1\vikkurts\LOCALS~1\Temp\{6E6EE52A-B28B-4917-A9D2-483341C8EAA1}\\{A10D8ED8-E47B-4A5D-A7A0-AA08253280A1}
    11/27/2013 08:52:53 [INFO] OPM - Build Version - 6.0.281.0
    11/27/2013 08:52:53 [INFO] OPM - Logging Level verbosity Set to 4
    11/27/2013 08:52:54 [INFO] Utilities - File does not exist
    11/27/2013 08:52:54 [INFO] Utilities - File does not exist
    11/27/2013 08:52:54 [INFO] OPM - No Record found for the input fields
    11/27/2013 08:52:54 [INFO] OPM - Released OPM refrence successfully
    11/27/2013 08:52:55 [INFO] AAMEEUtilities - Process creation completed.
    11/27/2013 08:52:55 [INFO] DeploymentManager - The return Code from Provisioning Tool (0).
    11/27/2013 08:52:55 [INFO] DeploymentManager - Provisioning Tool has successfully Register Trial the product.
    11/27/2013 08:52:55 [INFO] DeploymentManager - STEP 6: Starting to Configure the System.
    11/27/2013 08:52:55 [INFO] Utilities - File does not exist
    11/27/2013 08:52:55 [INFO] DeploymentManager - Customized Trial config file does not exist.
    11/27/2013 08:52:55 [INFO] DeploymentManager - Success: Suppression of Customized Trial.
    11/27/2013 08:52:55 [INFO] DeploymentManager - Success: Suppression of APIP.
    11/27/2013 08:52:55 [INFO] Utilities - File does not exist
    11/27/2013 08:52:55 [INFO] DeploymentManager - Updater config file does not exist.
    11/27/2013 08:52:55 [INFO] DeploymentManager - Inside initWithXMLString.
    11/27/2013 08:52:55 [INFO] DeploymentManager - Inside initWithXMLString.
    11/27/2013 08:52:55 [INFO] DeploymentManager - Success: Supression of the Adobe Updater.
    11/27/2013 08:52:55 [INFO] Utilities - File does not exist
    11/27/2013 08:52:55 [INFO] DeploymentManager - The Update Redirection XML file is not present in the machine.
    11/27/2013 08:52:55 [INFO] DeploymentManager - STEP 7: Starting to apply the updates.
    11/27/2013 08:52:55 [INFO] DeploymentManager - No of updates after filtering 3.
    11/27/2013 08:52:55 [INFO] DeploymentManager - Number of updates to apply is (3).
    11/27/2013 08:52:55 [INFO] DeploymentManager - Obtained Adobe Common Folder Path.
    11/27/2013 08:52:55 [INFO] DeploymentManager - Trying to apply the updates.
    11/27/2013 08:52:55 [INFO] DeploymentManager - Applying the update (AdobeBridgeCS6-5.0_5.0.2) for Product with code ({97BA0109-F6BE-4F50-8904-C19442D7216E}) located at path (\\ldnroot\data\ITPROD\SI\PKGLIB\IXP\AdobeInCopyCS6_8.0_B01_RITM0001480857\MSI\AdobeInCopyCS6_8.0_B01\Patches\AdobeBridgeCS6-5.0_5.0.2)
    11/27/2013 08:53:41 [INFO] AAMEEUtilities - Process creation completed.
    11/27/2013 08:53:41 [INFO] DeploymentManager - The return code from the Adobe Installer Process is (0).
    11/27/2013 08:53:41 [INFO] DeploymentManager - Applying the update (AdobeExtensionManagerCS6-6.0_6.0.7) for Product with code ({83463106-DD1C-4FE5-A61C-DF6715472AD4}) located at path (\\ldnroot\data\ITPROD\SI\PKGLIB\IXP\AdobeInCopyCS6_8.0_B01_RITM0001480857\MSI\AdobeInCopyCS6_8.0_B01\Patches\AdobeExtensionManagerCS6-6.0_6.0.7)
    11/27/2013 08:54:00 [INFO] AAMEEUtilities - Process creation completed.
    11/27/2013 08:54:00 [INFO] DeploymentManager - The return code from the Adobe Installer Process is (0).
    11/27/2013 08:54:00 [INFO] DeploymentManager - Applying the update (PhotoshopCameraRaw7-7.0_8.2.67) for Product with code ({CFC3110A-491C-4DBF-A97D-66C567600A2F}) located at path (\\ldnroot\data\ITPROD\SI\PKGLIB\IXP\AdobeInCopyCS6_8.0_B01_RITM0001480857\MSI\AdobeInCopyCS6_8.0_B01\Patches\PhotoshopCameraRaw7-7.0_8.2.67)
    11/27/2013 08:54:44 [INFO] AAMEEUtilities - Process creation completed.
    11/27/2013 08:54:44 [INFO] DeploymentManager - The return code from the Adobe Installer Process is (0).
    11/27/2013 08:54:44 [INFO] DeploymentManager - Successfully applied (3) out of (3) available patches
    11/27/2013 08:54:44 [INFO] DeploymentManager - The install workflow is terminating.
  • There are assumptions being made that may not be correct. The original log segment that was posted indicates that the InstallFinalize action returned 3, and this does not necessarily translate to the immediately preceding action as the culprit. You could always disable the action by deleting it in a transform and see what changes, if anything. You could also try installing manually using an elevated account and check whether you get the same error. I am presuming that you have created the install using the 32 bit install from the source media, if you are testing on 32 bit, and that any runtimes you are using are also 32 bit.
    Some Adobe installs only work with /qn on the msiexec command line - ie they must be totally silent. Did you use the right version of the AAMEE? Each CS release has its own version. Posting the entire MSI installation log in verbose mode may be helpful.
  • I have checked all the returncodes... everything is returning 0 except the mentioned action.
    I have used AAMEE 3.1 which supports my application.
    And I am installing the app with /qn mode only... still facing the same problem....
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Answers

0

Pls find the detailed info in below log file.

 

11/27/2013 07:55:42 [INFO] Utilities - Path to Process :C:\Program Files\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeCreativeCloudClient.exe Process Directory :C:\Program Files\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities arguments being passed :"C:\Program Files\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeCreativeCloudClient.exe" --register=true --createShortcut=true
11/27/2013 07:55:42 [INFO] Utilities - Success in CreateProcess
11/27/2013 07:55:43 [INFO] Utilities - Sucessfully launched and executed process...
11/27/2013 07:55:43 [INFO] PIM - Successfully executed install modifier at path: 'C:\Program Files\Common Files\Adobe\OOBE\PDApp\\CCM\Utilities\AdobeCreativeCloudClient.exe'
11/27/2013 07:55:43 [INFO] PIM - SUCCESS installPackage at file C:\Packages\AdobeInCopyCS6_8.0_B01\Patches\AdobeApplicationManager-1.0_update7\packages\CCM\CCM.pimx.
11/27/2013 07:55:43 [INFO] Setup - Finished Installing package - C:\Packages\AdobeInCopyCS6_8.0_B01\Patches\AdobeApplicationManager-1.0_update7\packages\CCM\CCM.pimx

 
11/27/2013 07:55:43 [INFO] PIM - Processing ... _pimCreateOrUpdateAAMInventory
11/27/2013 07:55:43 [INFO] PIM - Inventory Already present on the machine...
11/27/2013 07:55:43 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
11/27/2013 07:55:43 [INFO] Setup - =================  End Adobe Setup. Exit code: 0  =================
 

11/27/2013 07:55:43 [INFO] PIM - PIMSqlite closeDB status 0
11/27/2013 07:55:43 [INFO] PIM - FREE PIM Instance ...
11/27/2013 07:55:43 [INFO] DeploymentManager - Build Version - 3.1.105.0
11/27/2013 07:55:43 [INFO] DeploymentManager - Logging Level verbosity Set  to 4
11/27/2013 07:55:43 [INFO] DeploymentManager - The return code from the Bootstrapper Process is (0).
11/27/2013 07:55:43 [INFO] DeploymentManager - SelfUpdate Path - C:\Packages\AdobeInCopyCS6_8.0_B01\Patches\AdobeApplicationManager-1.0_update7
11/27/2013 07:55:43 [INFO] DeploymentManager - Correcting Dependencies in local db.
11/27/2013 07:55:45 [INFO] DeploymentManager - STEP 4: Starting to launch Adobe Installer.
11/27/2013 07:55:45 [INFO] DeploymentManager - Obtained Adobe Common Folder Path.
11/27/2013 07:55:45 [INFO] DeploymentManager - Adobe Installer launch location is :: C:\Program Files\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe
11/27/2013 07:55:54 [INFO] AAMEEUtilities - Process creation completed.
11/27/2013 07:55:54 [FATAL] DeploymentManager - The return code from the Adobe Installer Process is (19).Stopping the installation process.
11/27/2013 07:55:54 [INFO] DeploymentManager - Starting to clean the partially installed payloads.
11/27/2013 07:55:54 [INFO] DeploymentManager - Undeployment XML created at path :: C:\DOCUME~1\abc\LOCALS~1\Temp\{9FD3DC80-ACEA-45D0-A2AB-131621250CBD}\\{83DF58FB-2E7E-4458-B12B-EAA5A06081A8}
11/27/2013 07:55:54 [INFO] DeploymentManager - Starting to launch the Adobe Installer for uninstall mode.
11/27/2013 07:55:54 [INFO] DeploymentManager - Obtained Adobe Common Folder Path.
11/27/2013 07:55:54 [INFO] DeploymentManager - C:\Program Files\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe
11/27/2013 07:55:56 [INFO] PIM-Uninstall - Build Version - 6.2.136.0
11/27/2013 07:55:56 [INFO] PIM-Uninstall - Logging Level verbosity Set  to 4
11/27/2013 07:55:56 [INFO] PIM-Uninstall - Start: Adobe Application Manager Uninstall...
11/27/2013 07:55:56 [INFO] PIM-Uninstall - Get RIBS Product count
11/27/2013 07:55:56 [INFO] PIM-Uninstall - RIBS Products install status :1
11/27/2013 07:55:56 [INFO] PIM-Uninstall - There are some ribs products using AAM. RIBS product use flag is 1.
11/27/2013 07:55:56 [INFO] AAMEEUtilities - Process creation completed.
11/27/2013 07:55:56 [FATAL] DeploymentManager - The return code from the Adobe Installer Process is (33).Stopping the uninstallation process.
11/27/2013 07:55:56 [INFO] DeploymentManager - Provisioning tool launch location is :: C:\DOCUME~1\abc\LOCALS~1\Temp\{9B3A6A35-E13A-4AE2-913A-D889FC4CC77C}\\{47E4FA5C-706E-496A-A91D-CF257B2B5C23}
11/27/2013 07:55:57 [INFO] AAMEEUtilities - Process creation completed.
11/27/2013 07:55:57 [INFO] DeploymentManager - The return Code from Provisioning Tool (0).
11/27/2013 07:55:57 [INFO] DeploymentManager - Provisioning Tool has successfully UnSerialize the product.
11/27/2013 07:55:57 [INFO] DeploymentManager - The install workflow is terminating.
Answered 11/27/2013 by: sanhivi
Second Degree Green Belt

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0

hey,

CS6 need dependancy.
Install office 2010 on build. This might help..

Answered 12/02/2013 by: akashrayban
Yellow Belt

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Yes.. i have installed office 2010 and checked... I have closed all the appliations which are opened on the machine then installed the appliation.

Answered 12/04/2013 by: sanhivi
Second Degree Green Belt

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