Install interface level problem

  • joedown
    Second Degree Brown Belt
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  • 10/30/2008
I have an application BMC Control M where the install will be successful if I use /qr but if I use /qb the install fails.
Here is this section of the log file where the error occurs but I think this is just he result of another problem that doesn't generate an error in the log? Any ideas?

(GeneralUtils.rul,198,I2MsiGetProperty): MsiGetProperty: TASK_SELCTION = BASIC_INST
(GeneralUtils.rul,198,I2MsiGetProperty): MsiGetProperty: REPORT_FAC =
(GeneralUtils.rul,198,I2MsiGetProperty): MsiGetProperty: CTMEM_BIN = C:\Program Files\BMC Software\CONTROL-M EM 6.3.01\Default\bin\
(GeneralUtils.rul,198,I2MsiGetProperty): MsiGetProperty: CTMEM_INI_SSL = C:\Program Files\BMC Software\CONTROL-M EM 6.3.01\Default\Ini\ssl\
(CTMEM_Conf.rul,985,CTMEM_EncryptUserPassword): Launching the command: """C:\Program Files\BMC Software\CONTROL-M EM 6.3.01\Default\bin\cryptocli.exe" "######" "C:\Program Files\BMC Software\CONTROL-M EM 6.3.01\Default\Ini\ssl\ClientServerSSL.ini" -1"".
(CTMEM_Conf.rul,993,CTMEM_EncryptUserPassword): The file C:\Program Files\BMC Software\CONTROL-M EM 6.3.01\Default\Ini\ssl\ClientServerSSL.ini could not be found.
Failed to launch the command: """C:\Program Files\BMC Software\CONTROL-M EM 6.3.01\Default\bin\cryptocli.exe" "######" "C:\Program Files\BMC Software\CONTROL-M EM 6.3.01\Default\Ini\ssl\ClientServerSSL.ini" -1"".
Aborting installation ...
(GeneralUtils.rul,198,I2MsiGetProperty): MsiGetProperty: TempFolder = C:\WINDOWS\TEMP\
(GeneralUtils.rul,1952,SilentMessageBox): The file C:\Program Files\BMC Software\CONTROL-M EM 6.3.01\Default\Ini\ssl\ClientServerSSL.ini could not be found.
Failed to launch the command: """C:\Program Files\BMC Software\CONTROL-M EM 6.3.01\Default\bin\cryptocli.exe" "######" "C:\Program Files\BMC Software\CONTROL-M EM 6.3.01\Default\Ini\ssl\ClientServerSSL.ini" -1"".
Aborting installation ...
1: Invoke Function fails, Error = 0x8000ffff
MSI (s) (00:7C) [11:05:47:500]: User policy value 'DisableRollback' is 0
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Without seeing the whole log or knowing the app at all, I would hazard a guess and say this is the issue -

(GeneralUtils.rul,1952,SilentMessageBox): The file C:\Program Files\BMC Software\CONTROL-M EM 6.3.01\Default\Ini\ssl\ClientServerSSL.ini could not be found.
Failed to launch the command: """C:\Program Files\BMC Software\CONTROL-M EM 6.3.01\Default\bin\cryptocli.exe" "######" "C:\Program Files\BMC Software\CONTROL-M EM 6.3.01\Default\Ini\ssl\ClientServerSSL.ini" -1"".
Aborting installation.


/qr is supressing the dialog. Id be trying to sort out why the ini file isnt found.
Answered 10/30/2008 by: reds4eva
Second Degree Blue Belt

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