We have an installation that we've been pushing to test and "pre-pilot" machines via SMS. About 50% of the time the installation freezes at "Preparing to Install" and we have to end task on Msiexec in the processes of the task manager. Something else to note is this is a lone MSI and there are usually 3+instances of MSIEXEC running on the machine during failure.
THe log file is pasted below from a failure. Any ideas welcome!


=== Verbose logging started: 8/5/2004 16:34:10 Build type: SHIP UNICODE 2.00.2600.1106 Calling process: C:\WINDOWS\System32\msiexec.exe ===
MSI (c) (A0:AC): Resetting cached policy values
MSI (c) (A0:AC): Machine policy value 'Debug' is 0
MSI (c) (A0:AC): ******* RunEngine:
******* Product: iManage MailSite 4.1.1 SP1.msi
******* Action:
******* CommandLine: **********
MSI (c) (A0:AC): Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (A0:AC): Grabbed execution mutex.
MSI (c) (A0:AC): Cloaking enabled.
MSI (c) (A0:AC): Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (44:BC): Resetting cached policy values
MSI (s) (44:BC): Machine policy value 'Debug' is 0
MSI (s) (44:BC): ******* RunEngine:
******* Product: \\WIMKESMS01\SMSPKGF$\R0100154\iManage MailSite 4.1.1 SP1.msi
******* Action:
******* CommandLine: **********
MSI (s) (44:BC): Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (44:BC): Machine policy value 'DisableUserInstalls' is 0
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 00E9F003B14C0074C820380A0DDD4A8C
MSI (s) (44:BC): Using cached product context: machine assigned for product: 00E9F003B14C0074C820380A0DDD4A8C
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 0613F530D6FE3634FA40281A9556B197
MSI (s) (44:BC): Using cached product context: machine assigned for product: 0613F530D6FE3634FA40281A9556B197
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 0B79C053C7D38EE4AB9A00CB3B5D2472
MSI (s) (44:BC): Using cached product context: machine assigned for product: 0B79C053C7D38EE4AB9A00CB3B5D2472
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 0D6DEFFC16FDAC048A2F8684542BFD8F
MSI (s) (44:BC): Using cached product context: machine assigned for product: 0D6DEFFC16FDAC048A2F8684542BFD8F
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 2284AA7B14798CF4BA52D6B8FFCAC908
MSI (s) (44:BC): Using cached product context: machine assigned for product: 2284AA7B14798CF4BA52D6B8FFCAC908
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 263E42EBB514B8147B6262A143F19FBC
MSI (s) (44:BC): Using cached product context: machine assigned for product: 263E42EBB514B8147B6262A143F19FBC
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 28C1267622BA8B346B6F6D8038261ED0
MSI (s) (44:BC): Using cached product context: machine assigned for product: 28C1267622BA8B346B6F6D8038261ED0
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 3607F90AAF07B5F479CC9FDB548798A1
MSI (s) (44:BC): Using cached product context: machine assigned for product: 3607F90AAF07B5F479CC9FDB548798A1
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 37A7D1F664B76E347B779488BC893B1F
MSI (s) (44:BC): Using cached product context: machine assigned for product: 37A7D1F664B76E347B779488BC893B1F
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 38F5C9F6FB69BA842ADCC46088071B2D
MSI (s) (44:BC): Using cached product context: machine assigned for product: 38F5C9F6FB69BA842ADCC46088071B2D
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 4005C7F4AA8AFED4D9A01F22D98315C9
MSI (s) (44:BC): Using cached product context: machine assigned for product: 4005C7F4AA8AFED4D9A01F22D98315C9
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 495CBB514755DF644B98668630E0B070
MSI (s) (44:BC): Using cached product context: machine assigned for product: 495CBB514755DF644B98668630E0B070
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 509EF7261056201429D84042CE799E15
MSI (s) (44:BC): Using cached product context: machine assigned for product: 509EF7261056201429D84042CE799E15
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 53C6DBC564212044B89DAE52685EE240
MSI (s) (44:BC): Using cached product context: machine assigned for product: 53C6DBC564212044B89DAE52685EE240
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 574FCB704F395F443A1EC2828C5259D3
MSI (s) (44:BC): Using cached product context: machine assigned for product: 574FCB704F395F443A1EC2828C5259D3
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 59E3BDF540E85A845912F97CDAEFE5BC
MSI (s) (44:BC): Using cached product context: machine assigned for product: 59E3BDF540E85A845912F97CDAEFE5BC
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 68AB67CA330100007706000000000010
MSI (s) (44:BC): Using cached product context: machine assigned for product: 68AB67CA330100007706000000000010
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 79B6F44CD5CA8E04CAFAD03C12CCBCFD
MSI (s) (44:BC): Using cached product context: machine assigned for product: 79B6F44CD5CA8E04CAFAD03C12CCBCFD
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 80E79CDB2572F53479347696D9D4AD5C
MSI (s) (44:BC): Using cached product context: machine assigned for product: 80E79CDB2572F53479347696D9D4AD5C
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 8A0F841731866D117AB7000B0D410204
MSI (s) (44:BC): Using cached product context: machine assigned for product: 8A0F841731866D117AB7000B0D410204
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 9040110900063D11C8EF00054038389C
MSI (s) (44:BC): Using cached product context: machine assigned for product: 9040110900063D11C8EF00054038389C
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 966F7C51620797049927D153FABAD982
MSI (s) (44:BC): Using cached product context: machine assigned for product: 966F7C51620797049927D153FABAD982
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 97F52BE03EB3A394582E0CA7BAB3821A
MSI (s) (44:BC): Using cached product context: machine assigned for product: 97F52BE03EB3A394582E0CA7BAB3821A
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 9D04A7C88C8E8494E855BA5733428430
MSI (s) (44:BC): Using cached product context: machine assigned for product: 9D04A7C88C8E8494E855BA5733428430
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 9F36E67FECB78A044B00C23F844A03FA
MSI (s) (44:BC): Using cached product context: machine assigned for product: 9F36E67FECB78A044B00C23F844A03FA
MSI (s) (44:BC): Setting cached product context: machine assigned for product: 9F5EF6C7E0071FC4599937FC66027B58
MSI (s) (44:BC): Using cached product context: machine assigned for product: 9F5EF6C7E0071FC4599937FC66027B58
MSI (s) (44:BC): Setting cached product context: machine assigned for product: BB2D5CE6D07CE1A4E9E0835486ACE579
MSI (s) (44:BC): Using cached product context: machine assigned for product: BB2D5CE6D07CE1A4E9E0835486ACE579
MSI (s) (44:BC): Setting cached product context: machine assigned for product: BC1B40AB9863B3B4497F33CF6B91712C
MSI (s) (44:BC): Using cached product context: machine assigned for product: BC1B40AB9863B3B4497F33CF6B91712C
MSI (s) (44:BC): Setting cached product context: machine assigned for product: C279193594D9747469DB6F0C7ADC7313
MSI (s) (44:BC): Using cached product context: machine assigned for product: C279193594D9747469DB6F0C7ADC7313
MSI (s) (44:BC): Setting cached product context: machine assigned for product: c3b9757207456944ebc6c07862471ff9
MSI (s) (44:BC): Using cached product context: machine assigned for product: c3b9757207456944ebc6c07862471ff9
MSI (s) (44:BC): Setting cached product context: machine assigned for product: D37BB10CECDBB2F47AB0A3D75D65D70B
MSI (s) (44:BC): Using cached product context: machine assigned for product: D37BB10CECDBB2F47AB0A3D75D65D70B
MSI (s) (44:BC): Setting cached product context: machine assigned for product: D7C2DBEC532DDDD44B0A404317F68746
MSI (s) (44:BC): Using cached product context: machine assigned for product: D7C2DBEC532DDDD44B0A404317F68746
MSI (s) (44:BC): Setting cached product context: machine assigned for product: D9A85B5855D1CB743B2EB7A0327C882D
MSI (s) (44:BC): Using cached product context: machine assigned for product: D9A85B5855D1CB743B2EB7A0327C882D
MSI (s) (44:BC): Setting cached product context: machine assigned for product: DACA870ACAFB3294A93B9244C249DC08
MSI (s) (44:BC): Using cached product context: machine assigned for product: DACA870ACAFB3294A93B9244C249DC08
MSI (s) (44:BC): Setting cached product context: machine assigned for product: E8D19E625B90D934EACD04740DFCE73D
MSI (s) (44:BC): Using cached product context: machine assigned for product: E8D19E625B90D934EACD04740DFCE73D
MSI (s) (44:BC): Setting cached product context: machine assigned for product: EA6B92CBC8427F04DBC52CEB61D7CB33
MSI (s) (44:BC): Using cached product context: machine assigned for product: EA6B92CBC8427F04DBC52CEB61D7CB33
MSI (s) (44:BC): Setting cached product context: machine assigned for product: EDFC3D0040127B84382BCDEAC83E1ADB
MSI (s) (44:BC): Using cached product context: machine assigned for product: EDFC3D0040127B84382BCDEAC83E1ADB
MSI (s) (44:BC): Setting cached product context: machine assigned for product: FA3352248C6820B4C833F49CB870535B
MSI (s) (44:BC): Using cached product context: machine assigned for product: FA3352248C6820B4C833F49CB870535B
MSI (s) (44:BC): Setting cached product context: machine assigned for product: FFEAD86817E90BC478E86DBD0A8172CD
MSI (s) (44:BC): Using cached product context: machine assigned for product: FFEAD86817E90BC478E86DBD0A8172CD
MSI (s) (44:BC): File will have security applied from OpCode.
MSI (s) (44:BC): Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (44:BC): SOFTWARE RESTRICTION POLICY: Verifying package --> '\\WIMKESMS01\SMSPKGF$\R0100154\iManage MailSite 4.1.1 SP1.msi' against software restriction policy
MSI (s) (44:BC): Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (s) (44:BC): SOFTWARE RESTRICTION POLICY: \\WIMKESMS01\SMSPKGF$\R0100154\iManage MailSite 4.1.1 SP1.msi is not digitally signed
MSI (s) (44:BC): SOFTWARE RESTRICTION POLICY: \\WIMKESMS01\SMSPKGF$\R0100154\iManage MailSite 4.1.1 SP1.msi is permitted to run at the 'unrestricted' authorization level.
MSI (s) (44:BC): End dialog not enabled
MSI (s) (44:BC): Original package ==> \\WIMKESMS01\SMSPKGF$\R0100154\iManage MailSite 4.1.1 SP1.msi
MSI (s) (44:BC): Package we're running from ==> C:\WINDOWS\Installer\5359162.msi
MSI (s) (44:BC): APPCOMPAT: looking for appcompat database entry with ProductCode '{10523ABD-FE39-41FE-B1D0-AAAF5D2521BD}'.
MSI (s) (44:BC): APPCOMPAT: no matching ProductCode found in database.
MSI (s) (44:BC): Machine policy value 'TransformsSecure' is 0
MSI (s) (44:BC): User policy value 'TransformsAtSource' is 0
MSI (s) (44:BC): Looking for file transform: \\WIMKESMS01\SMSPKGF$\R0100154\iManage MailSite 4.1.1 SP1.mst
MSI (s) (44:BC): File will have security applied from OpCode.
MSI (s) (44:BC): Original transform ==> \\WIMKESMS01\SMSPKGF$\R0100154\iManage MailSite 4.1.1 SP1.mst
MSI (s) (44:BC): Transform we're running from ==> C:\WINDOWS\Installer\5359163.mst
MSI (s) (44:BC): SOFTWARE RESTRICTION POLICY: Verifying transform --> '\\WIMKESMS01\SMSPKGF$\R0100154\iManage MailSite 4.1.1 SP1.mst' against software restriction policy
MSI (s) (44:BC): Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (s) (44:BC): SOFTWARE RESTRICTION POLICY: \\WIMKESMS01\SMSPKGF$\R0100154\iManage MailSite 4.1.1 SP1.mst is not digitally signed
MSI (s) (44:BC): SOFTWARE RESTRICTION POLICY: \\WIMKESMS01\SMSPKGF$\R0100154\iManage MailSite 4.1.1 SP1.mst is permitted to run at the 'unrestricted' authorization level.
MSI (s) (44:BC): Validating transform 'C:\WINDOWS\Installer\5359163.mst' with validation bits 0x0
MSI (s) (44:BC): Transform 'C:\WINDOWS\Installer\5359163.mst' is valid.
MSI (s) (44:BC): Note: 1: 2262 2: Patch 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: PatchPackage 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Media 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: PatchPackage 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Patch 3: -2147287038
MSI (s) (44:BC): TRANSFORM: 'PatchPackage' table is missing or empty. No pre-transform fixup necessary.
MSI (s) (44:BC): TRANSFORM: Applying regular transform to database.
MSI (s) (44:BC): Note: 1: 2262 2: ActionText 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: AdminExecuteSequence 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Condition 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: AdminUISequence 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: AdvtExecuteSequence 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: AdvtUISequence 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: AppId 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: AppSearch 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: BBControl 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Billboard 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: BindImage 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: CCPSearch 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: CheckBox 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Class 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Icon 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: ProgId 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: ComboBox 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: CompLocator 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Complus 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Control 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Dialog 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: ControlCondition 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: CreateFolder 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: CustomAction 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: DrLocator 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: DuplicateFile 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Environment 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: ModuleDependency 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: ModuleSignature 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: EventMapping 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Extension 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: MIME 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: FileSFPCatalog 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: SFPCatalog 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Font 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: IniFile 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: IniLocator 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: InstallExecuteSequence 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: InstallUISequence 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: IsolatedComponent 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: LaunchCondition 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: ListBox 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: ListView 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: LockPermissions 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Media 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: ModuleComponents 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: MoveFile 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: MsiAssembly 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: MsiAssemblyName 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: MsiDigitalCertificate 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: MsiDigitalSignature 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: ODBCAttribute 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: ODBCDriver 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: ODBCDataSource 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: ODBCSourceAttribute 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: ODBCTranslator 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Patch 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: PatchPackage 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: PublishComponent 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: RadioButton 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: RegLocator 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: RemoveFile 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: RemoveIniFile 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: RemoveRegistry 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: ReserveCost 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: SelfReg 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: ServiceControl 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: ServiceInstall 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Shortcut 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Signature 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: TextStyle 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: TypeLib 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: UIText 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Upgrade 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: Verb 3: -2147287038
MSI (s) (44:BC): Note: 1: 2262 2: _MsiPatchTransformView 3: -2147287038
MSI (s) (44:BC): APPCOMPAT: looking for appcompat database entry with ProductCode '{10523ABD-FE39-41FE-B1D0-AAAF5D2521BD}'.
MSI (s) (44:BC): APPCOMPAT: no matching ProductCode found in database.
MSI (s) (44:BC): Transforms are not secure.
MSI (s) (44:BC): Transforming table Property.

MSI (s) (44:BC): Command Line: TRANSFORMS=iManage MailSite 4.1.1 SP1.mst CURRENTDIRECTORY=\\WIMKESMS01\SMSPKGF$\R0100154 CLIENTUILEVEL=2 CLIENTPROCESSID=2720
MSI (s) (44:BC): Product Code passed to Engine.Initialize: '
MSI (s) (44:BC): Product Code from property table before transforms: '{10523ABD-FE39-41FE-B1D0-AAAF5D2521BD}'
MSI (s) (44:BC): Product Code from property table after transforms: '{10523ABD-FE39-41FE-B1D0-AAAF5D2521BD}'
MSI (s) (44:BC): Product not registered: beginning first-time install
MSI (s) (44:BC): Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (44:BC): User policy value 'SearchOrder' is 'nmu'
MSI (s) (44:BC): Adding new sources is allowed.
MSI (s) (44:BC): Package name extracted from package path: 'iManage MailSite 4.1.1 SP1.msi'
MSI (s) (44:BC): Package to be registered: 'iManage MailSite 4.1.1 SP1.msi'
MSI (s) (44:BC): Note: 1: 2729
MSI (s) (44:BC): Note: 1: 2729
MSI (s) (44:BC): Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (44:BC): Machine policy value 'DisableMsi' is 0
MSI (s) (44:BC): Machine policy value 'AlwaysInstallElevated' is 1
MSI (s) (44:BC): User policy value 'AlwaysInstallElevated' is 0
MSI (s) (44:BC): Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (s) (44:BC): Running product '{10523ABD-FE39-41FE-B1D0-AAAF5D2521BD}' with elevated privileges: Product is assigned.
MSI (s) (44:BC): TRANSFORMS property is now: \\WIMKESMS01\SMSPKGF$\R0100154\iManage MailSite 4.1.1 SP1.mst
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\mkast02\Application Data
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\mkast02\Favorites
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\mkast02\NetHood
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\mkast02\My Documents
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\mkast02\PrintHood
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\mkast02\Recent
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\mkast02\SendTo
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\mkast02\Templates
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Application Data
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\mkast02\Local Settings\Application Data
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\mkast02\My Documents\My Pictures
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\mkast02\Start Menu\Programs\Administrative Tools
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Startup
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Desktop
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\mkast02\Start Menu\Programs\Administrative Tools
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\mkast02\Start Menu\Programs\Startup
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\mkast02\Start Menu\Programs
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\mkast02\Start Menu
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\mkast02\Desktop
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Templates
MSI (s) (44:BC): SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
MSI (s) (44:BC): Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (s) (44:BC): MSCOREE not loaded loading copy from system32
MSI (s) (44:BC): Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (44:BC): Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
=== Logging started: 8/5/2004 16:34:13 ===
MSI (s) (44:BC): Machine policy value 'DisableRollback' is 0
MSI (s) (44:BC): User policy value 'DisableRollback' is 0
MSI (s) (44:BC): Doing action: INSTALL
Action start 16:34:13: INSTALL.
MSI (s) (44:BC): Running ExecuteSequence
MSI (s) (44:BC): Doing action: ISMsiServerStartup
Action start 16:34:13: ISMsiServerStartup.
MSI (s) (44:BC): Creating MSIHANDLE (441) of type 790542 for thread 2748
Action ended 16:34:13: ISMsiServerStartup. Return value 1.
MSI (s) (44:BC): Doing action: ISStartup
Action start 16:34:13: ISStartup.
MSI (s) (44:BC): Creating MSIHANDLE (442) of type 790542 for thread 2748
1: ISStartUp Failure. OpenEvent, Error = 0x2
Action ended 16:34:14: ISStartup. Return value 3.
MSI (s) (44:BC): Doing action: ISCleanUpFatalExit
Action start 16:34:14: ISCleanUpFatalExit.
MSI (s) (44:BC): Creating MSIHANDLE (445) of type 790542 for thread 2748
1: The InstallScript engine version currently installed on this machine is adequate.
1: Event 'E3414464' is created
1: GetInstallDriver, Can not find InstallDriver in ROT table, Return Code = 0x800401e3
1: {10523ABD-FE39-41FE-B1D0-AAAF5D2521BD}
1: Shutting down the PRC server...
1: RPC runtime reported exception 0x6ba
Action ended 16:34:14: ISCleanUpFatalExit. Return value 3.
Action ended 16:34:14: INSTALL. Return value 3.
1: Extract supporting files
1: Failed to extract _IsUser.dll, Ignore it.
1: Failed to extract IGdi.dll, Ignore it.
1: Ev1931292
Action ended 16:38:05: ISMsiServerStartup. Return value 0.
MSI (s) (44:BC): Closing MSIHANDLE (441) of type 790542 for thread 2748
Property(S): DiskPrompt = [1]
Property(S): Registration = No
Property(S): InstallMode = Complete
Property(S): UpgradeCode = {87156773-8AD3-42EE-B2D7-64F1ADA7B002}
Property(S): VersionNT = 501
Property(S): ALLUSERS = 1
Property(S): ALLUSERSPROFILE = C:\
Property(S): AdminToolsFolder = C:\Documents and Settings\mkast02\Start Menu\Programs\Administrative Tools\
Property(S): AppDataFolder = C:\Documents and Settings\mkast02\Application Data\
Property(S): CommonAppDataFolder = C:\Documents and Settings\All Users\Application Data\
Property(S): CommonFilesFolder = C:\Program Files\Common Files\
Property(S): DesktopFolder = C:\Documents and Settings\All Users\Desktop\
Property(S): FavoritesFolder = C:\Documents and Settings\mkast02\Favorites\
Property(S): FontsFolder = C:\WINDOWS\Fonts\
Property(S): GlobalAssemblyCache = C:\
Property(S): ProgramFilesFolder = C:\Program Files\
Property(S): LocalAppDataFolder = C:\Documents and Settings\mkast02\Local Settings\Application Data\
Property(S): MyPicturesFolder = C:\Documents and Settings\mkast02\My Documents\My Pictures\
Property(S): NEW_DIRECTORY1 = C:\Program Files\iManage\iOutlook\
Property(S): NEW_DIRECTORY2 = C:\Program Files\iManage\
Property(S): NetHoodFolder = C:\Documents and Settings\mkast02\NetHood\
Property(S): PersonalFolder = C:\Documents and Settings\mkast02\My Documents\
Property(S): PrintHoodFolder = C:\Documents and Settings\mkast02\PrintHood\
Property(S): ProgramMenuFolder = C:\Documents and Settings\All Users\Start Menu\Programs\
Property(S): RecentFolder = C:\Documents and Settings\mkast02\Recent\
Property(S): SendToFolder = C:\Documents and Settings\mkast02\SendTo\
Property(S): StartMenuFolder = C:\Documents and Settings\All Users\Start Menu\
Property(S): StartupFolder = C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Property(S): System16Folder = C:\WINDOWS\System\
Property(S): SystemFolder = C:\WINDOWS\System32\
Property(S): TempFolder = C:\DOCUME~1\mkast02\LOCALS~1\Temp\
Property(S): TemplateFolder = C:\Documents and Settings\All Users\Templates\
Property(S): USERPROFILE = C:\
Property(S): WindowsFolder = C:\WINDOWS\
Property(S): WindowsVolume = C:\
Property(S): ACTION = INSTALL
Property(S): UILevel = 3
Property(S): OriginalDatabase = \\WIMKESMS01\SMSPKGF$\R0100154\iManage MailSite 4.1.1 SP1.msi
Property(S): Redist.3207D1B0_80E5_11D2_B95D_006097C4DE24 = C:\WINDOWS\System32\
Property(S): MS.3207D1B0_80E5_11D2_B95D_006097C4DE24 = C:\WINDOWS\System32\
Property(S): System.3207D1B0_80E5_11D2_B95D_006097C4DE24 = C:\WINDOWS\System32\
Property(S): MS.51D569E2_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\System32\
Property(S): Redist.51D569E2_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\System32\
Property(S): System.51D569E2_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\System32\
Property(S): MS.3CE1F932_C090_11D2_977B_006097C4DE24 = C:\WINDOWS\System32\
Property(S): Redist.3CE1F932_C090_11D2_977B_006097C4DE24 = C:\WINDOWS\System32\
Property(S): System.3CE1F932_C090_11D2_977B_006097C4DE24 = C:\WINDOWS\System32\
Property(S): MS.51D569E3_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\System32\
Property(S): Redist.51D569E3_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\System32\
Property(S): System.51D569E3_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\System32\
Property(S): MS.51D569E0_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\System32\
Property(S): Redist.51D569E0_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\System32\
Property(S): System.51D569E0_8A28_11D2_B962_006097C4DE24 = C:\WINDOWS\System32\
Property(S): MS.8C0C59A0_7DC8_11D2_B95D_006097C4DE24 = C:\WINDOWS\System32\
Property(S): Redist.8C0C59A0_7DC8_11D2_B95D_006097C4DE24 = C:\WINDOWS\System32\
Property(S): System.8C0C59A0_7DC8_11D2_B95D_006097C4DE24 = C:\WINDOWS\System32\
Property(S): DATABASE = C:\WINDOWS\Installer\5359162.msi
Property(S): Privileged = 1
Property(S): Date = 8/5/2004
Property(S): Time = 16:38:05
Property(S): RedirectedDllSupport = 2
Property(S): MsiWin32AssemblySupport = 5.1.2600.1515
Property(S): TTCSupport = 1
Property(S): ColorBits = 32
Property(S): TextHeight = 16
Property(S): BorderSide = 1
Property(S): BorderTop = 1
Property(S): CaptionHeight = 19
Property(S): ScreenY = 768
Property(S): ScreenX = 1024
Property(S): SystemLanguageID = 1033
Property(S): ComputerName = XP-MAKVM6
Property(S): UserLanguageID = 1033
Property(S): DefaultUIFont = Tahoma8
Property(S): AgreeToLicense = Yes
Property(S): ProgressType0 = install
Property(S): _IsSetupTypeMin = Custom
Property(S): _IsMaintenance = Remove
Property(S): ARPHELPLINK = http://www.imanage.com
Property(S): UserSID = S-1-5-21-2053722232-163974923-1445942367-90765
Property(S): ARPHELPTELEPHONE = 312-580-9100
Property(S): DialogCaption = InstallShield for Windows Installer
Property(S): DiskSerial = 1234-5678
Property(S): Display_IsBitmapDlg = 1
Property(S): ErrorDialog = SetupError
Property(S): InstallChoice = AR
Property(S): INSTALLLEVEL = 100
Property(S): Manufacturer = iManage Inc.
Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(S): RebootYesNo = Yes
Property(S): ReinstallFileVersion = o
Property(S): ReinstallRepair = r
Property(S): SetupType = Typical
Property(S): ApplicationUsers = AllUsers
Property(S): ProgressType1 = Installing
Property(S): ProgressType2 = installed
Property(S): ProgressType3 = installs
Property(S): ReinstallModeText = omus
Property(S): ARPURLINFOABOUT = http://www.imanage.com
Property(S): LogonUser = mkast02
Property(S): ARPURLUPDATEINFO = http://www.imanage.com
Property(S): DisplayNameTypical = Typical
Property(S): AdminUser = 1
Property(S): DisplayNameMinimal = Minimal
Property(S): DisplayNameCustom = Custom
Property(S): ProductCode = {10523ABD-FE39-41FE-B1D0-AAAF5D2521BD}
Property(S): INSTALL97 = NO
Property(S): INSTALL2K = NO
Property(S): OUTLOOK98 = NO
Property(S): OUTLOOK2K = NO
Property(S): OUTLOOKXP = YES
Property(S): INSTALLXP = YES
Property(S): SHOWDIALOG = NO
Property(S): INTEGRATION = NO
Property(S): Reboot98 = NO
Property(S): InstallAcrobat = NO
Property(S): _iManSetupType = Custom
Property(S): ProductName = iManage MailSite 4.1.1 SP1
Property(S): ProductVersion = 4.1.2
Property(S): LAUNCHPROGRAM = 0
Property(S): LAUNCHREADME = 0
Property(S): FileInUseProcess = 0
Property(S): ISSCRIPT_ENGINE_VERSION = 9.1.0.429
Property(S): ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance.
Property(S): ISSCRIPT_VERSION_OLD = The InstallScript engine on this machine is older than the version required to run this setup. If available, please install the latest version of ISScript.msi, or contact your support personnel for further assistance.
Property(S): INSTALL2K3 = NO
Property(S): DWUSINTERVAL = 30
Property(S): ISVROOT_PORT_NO = 0
Property(S): SecureCustomProperties = OLDPRODUCTS
Property(S): VirtualMemory = 508
Property(S): PhysicalMemory = 256
Property(S): Intel = 15
Property(S): ShellAdvtSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ProductLanguage = 1033
Property(S): GPTSupport = 1
Property(S): USERNAME = Technology Department
Property(S): COMPANYNAME = Foley & Lardner
Property(S): SERIALNUMBER = 01995-0132066
Property(S): RemoteAdminTS = 1
Property(S): MsiNTProductType = 1
Property(S): ServicePackLevelMinor = 0
Property(S): ServicePackLevel = 1
Property(S): WindowsBuild = 2600
Property(S): InstallApp = YES
Property(S): ISStartupEvent = E3414464
Property(S): ff9ef67406aa11d5ab9800b0d02332eb = g
Property(S): InstallURLMON = NO
Property(S): InstallMSCOMCTL = NO
Property(S): ProductID = none
Property(S): WiseInitPrefix = Initializing
Property(S): WiseInitSuffix = Wizard...
Property(S): _WiseDebugMode = 0
Property(S): WiseInitLangDefault = English,1033
Property(S): _WiseTransfromWizardPath = E:\Wise Share Point\Projects\iManage MailSite411SP1\iManage MailSite 4.1.1 SP1.mst
Property(S): ProductState = -1
Property(S): CURRENTDIRECTORY = \\WIMKESMS01\SMSPKGF$\R0100154
Property(S): CLIENTPROCESSID = 2720
Property(S): CLIENTUILEVEL = 2
Property(S): TRANSFORMS = \\WIMKESMS01\SMSPKGF$\R0100154\iManage MailSite 4.1.1 SP1.mst
Property(S): VersionDatabase = 200
Property(S): PackagecodeChanging = 1
Property(S): VersionMsi = 2.00
Property(S): PackageCode = {CE353B2B-E869-4766-BB93-826C354DAC0E}
=== Logging stopped: 8/5/2004 16:38:06 ===
MSI (s) (44:BC): Note: 1: 1708
MSI (s) (44:BC): Product: iManage MailSite 4.1.1 SP1 -- Installation operation failed.

MSI (s) (44:BC): Attempting to delete file C:\WINDOWS\Installer\5359163.mst
MSI (s) (44:BC): Cleaning up uninstalled install packages, if any exist
MSI (s) (44:BC): MainEngineThread is returning 1603
MSI (c) (A0:AC): Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (A0:AC): MainEngineThread is returning 1603
=== Verbose logging stopped: 8/5/2004 16:38:06 ===
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Answers

0
I have had this happen a couple of times. Once when the MSIEXEC was "corrupt" and reinstalled it, and also, in a Netware environment, when the ZEN agent was not updated. Hope one of these helps.
Answered 09/02/2004 by: strakm
Senior Yellow Belt

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1: ISStartUp Failure. OpenEvent, Error = 0x2

Or the Install Shield driver is fubar'ed.

You can download the engines for redployment on this page:

http://consumer.installshield.com/kb.asp?id=Q108158
Answered 09/03/2004 by: kkaminsk
Ninth Degree Black Belt

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0
Unfortunately, neither one of these is the case. The vendor claims that this requires InstallSheild Engine 9 - which we've installed. This program's "partner" program (for lack of a better term, requires the same ISSCript engine and never has a problem. It doesn't seem to matter if I use a transform with it or not. Even after this install fails, I'm able to install other MSI's. At this point, I'm testing a vbs wrapper that re-runs the iSSCRIPT9.msi and then runs this MSI w/transform again.

Thanks for the ideas as I explored both as your responses came in.
Answered 09/14/2004 by: mkastner
Senior Yellow Belt

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