Before upgrading to Kace 5.5, I was able to find some documentation on importing tickets from our two older Service Desk apps into Kace as a "Ticket Asset". I now have 48k new "Tickets". We are now on Kace 5.5. How do I now go about changing those from the standard asset to actual records in our Service Desk in order to be searched for and referenced?

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http://www.itninja.com/blog/view/update-to-the-faq-for-importing-tickets-into-kace

 

I wrote this for 5.4 but according to the change log, none of the tables associated should have changed.  Give it a look over.

Answered 09/11/2013 by: Wildwolfay
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  • Thank you! I will check it out.
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