I need to force email tickets to include 3 character Location
I work at a school district with many locations and thousands of systems. I need to be able to force the "user" to include a location in their email so I can automatically assign a tech to their ticket and for that tech to receive an email as soon as the ticket arrives.
I have scoured the site but I hav enot come close to finding what I need.
Any help would be appreciated.