I need an aging  SQL report in kace, that will show progression over time... for example in last 7 days how many tickets with the category of login::windows were there.. then 14 days, 31 days, 180 days, etc. The SQL I have pulls every closed ticket with the category logins::windows; But I need something similar for all categories. To sum it up I need to see the progression over time of whether we are receiving more or less issues in a particular category. Any help would be much appreciated.


select HD_TICKET.ID,
       HD_TICKET.TITLE ,
       HD_TICKET.DUE_DATE,
       CONCAT(IF(TIME_TO_SEC(NOW()) >= TIME_TO_SEC(HD_TICKET.TIME_CLOSED),
              TO_DAYS(NOW()) - TO_DAYS(HD_TICKET.TIME_CLOSED),
              TO_DAYS(NOW()) - TO_DAYS(HD_TICKET.TIME_CLOSED) - 1), 'd ',
              DATE_FORMAT(ADDTIME("2000-01-01 00:00:00",
              SEC_TO_TIME(TIME_TO_SEC(NOW())-TIME_TO_SEC(HD_TICKET.TIME_CLOSED))),
              '%kh %im')) AS TIME_CLOSED,
       HD_PRIORITY.NAME as PRIORITY,
       HD_CATEGORY.NAME as CATEGORY,
       HD_TICKET.CUSTOM_FIELD_VALUE4 as AFFECTED_USER,
       HD_STATUS.NAME as STATUS,
       HD_IMPACT.NAME as IMPACT,
       MACHINE.NAME as MACHINE_NAME,
       ifnull((select FULL_NAME from USER where HD_TICKET.OWNER_ID = USER.ID),' Unassigned') as OWNER_NAME,
       (select FULL_NAME from USER where HD_TICKET.SUBMITTER_ID = USER.ID) as SUBMITTER_NAME
from HD_TICKET
left join HD_CATEGORY on HD_CATEGORY_ID = HD_CATEGORY.ID
left join HD_STATUS on HD_STATUS_ID = HD_STATUS.ID
left join HD_PRIORITY on HD_PRIORITY_ID = HD_PRIORITY.ID
left join HD_IMPACT on HD_IMPACT_ID = HD_IMPACT.ID
left join MACHINE on HD_TICKET.MACHINE_ID = MACHINE.ID
where HD_STATUS.STATE = 'closed' AND HD_CATEGORY.NAME = 'logins::windows' 

order by HD_CATEGORY.ORDINAL, SUBMITTER_NAME, HD_PRIORITY.ORDINAL, HD_STATUS.ORDINAL, HD_IMPACT.ORDINAL, OWNER_NAME

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  • If you want those specific date ranges then it will be difficult. I would recommend grouping by month to get information on trends.
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