I'm trying to determine if it is possible on the K1000 to setup a default category a specific user.
I have a service user account that submits tickets from an external process. What I would like to do is have anything that comes in from that account be assigned to a specific category. Has anyone else been able to accomplish this? I was able to re-assign already existing tickets through rules, but I would like them to be assigned to the specific category without having to run anything.