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Create a Label for the users of each Queue.

Limit the access to only this label.

Be shure that they don't use the adminui (or remove the check mark to see all queues from there)

Answered 07/21/2013 by: Nico_K
Red Belt

  • I have created labels for the users and make it as their default service desk. But still when they create new ticket it is showing the other Service Desk (IT Central Management)

    Updated attached screenshot
    • Double check the service desk configurations to make sure only appropriate user labels are listed as submitters.
  • Thank you chuck! It work now by restricting the label on that particular service desk. Thanks for the help also Nico! :)
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