I can't add a pc to KACE. I tried searching the IP address and it doesn't recognized it. Can you help? Can I manually add to Kace?




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  • Hi Kathy,

    I'm assuming you have installed the agent to the machine and haven't ran out of Inventory licenses?
  • Yes the agent is on the machine and we have enough licenses.
  • What OS is the machine running? Can you ping the K1000 from the machine/access the web interface? When you manually installed the agent you inputting the address for the K1000? Also try finding the ip address of the machine and on the K1000 admin web interface goto Settings->K1000 agent tab->Single Machine provisioning. Input the IP, domain, admin username/password, etc and run it. If it fails click on the scan and look at the logs and see what it says.
  • Try adding the KBOX IP and host name to the hosts file on a machine that isn't checking in. If that works, it's likely a DNS issue.
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Start here: http://www.kace.com/support/resources/kb/article/troubleshooting-agents-that-are-not-checking-in-inventory

Answered 11/12/2013 by: jknox
Red Belt

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copy the amp.conf file from a known PC that is checking into the non working PC.

In win7 environment it's located in program data/dell/kace folder

In xp environment it's located in documents and settings/all users/dell/kace folder

Answered 11/13/2013 by: JSenesap
Orange Belt

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Do you have the agent installed on the machine?

Answered 11/13/2013 by: WGM_Jeff
Fourth Degree Black Belt

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