Help needed

I have an application (Hyperion Smartview Office) Package which im not able to be installed through our deploymentsystem.
The package is made by installshield and requires isscript 10.
I get an error 1603 when trying to install it. Can somone help out here as i am not able to solve this

Verbos log
=== Verbose logging started: 06.12.2010 21:27:39 Build type: SHIP UNICODE 5.00.7600.00 Calling process: C:\Program Files (x86)\NetInst\NiInst32.exe ===
MSI (c) (D0:40) [21:27:39:435]: Resetting cached policy values
MSI (c) (D0:40) [21:27:39:435]: Machine policy value 'Debug' is 0
MSI (c) (D0:40) [21:27:39:435]: ******* RunEngine:
******* Product: C:\Program Files (x86)\Common Files\enteo\RepositoryCache\96271\rev\1\Extern$\Msidata\Hyperion Smart View for Office.msi
******* Action:
******* CommandLine: **********
MSI (c) (D0:40) [21:27:39:435]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (D0:40) [21:27:39:435]: Grabbed execution mutex.
MSI (c) (D0:40) [21:27:39:451]: Cloaking enabled.
MSI (c) (D0:40) [21:27:39:451]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (D0:40) [21:27:39:451]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (A8:F4) [21:27:39:467]: Running installation inside multi-package transaction C:\Program Files (x86)\Common Files\enteo\RepositoryCache\96271\rev\1\Extern$\Msidata\Hyperion Smart View for Office.msi
MSI (s) (A8:F4) [21:27:39:467]: Grabbed execution mutex.
MSI (s) (A8:2C) [21:27:39:482]: Resetting cached policy values
MSI (s) (A8:2C) [21:27:39:482]: Machine policy value 'Debug' is 0
MSI (s) (A8:2C) [21:27:39:482]: ******* RunEngine:
******* Product: C:\Program Files (x86)\Common Files\enteo\RepositoryCache\96271\rev\1\Extern$\Msidata\Hyperion Smart View for Office.msi
******* Action:
******* CommandLine: **********
MSI (s) (A8:2C) [21:27:39:482]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (A8:2C) [21:27:39:498]: SRSetRestorePoint skipped for this transaction.
MSI (s) (A8:2C) [21:27:39:498]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (s) (A8:2C) [21:27:39:498]: File will have security applied from OpCode.
MSI (s) (A8:2C) [21:27:40:045]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Program Files (x86)\Common Files\enteo\RepositoryCache\96271\rev\1\Extern$\Msidata\Hyperion Smart View for Office.msi' against software restriction policy
MSI (s) (A8:2C) [21:27:40:045]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (s) (A8:2C) [21:27:40:045]: SOFTWARE RESTRICTION POLICY: C:\Program Files (x86)\Common Files\enteo\RepositoryCache\96271\rev\1\Extern$\Msidata\Hyperion Smart View for Office.msi is not digitally signed
MSI (s) (A8:2C) [21:27:40:045]: SOFTWARE RESTRICTION POLICY: C:\Program Files (x86)\Common Files\enteo\RepositoryCache\96271\rev\1\Extern$\Msidata\Hyperion Smart View for Office.msi is permitted to run because the user token authorizes execution (system or service token).
MSI (s) (A8:2C) [21:27:40:045]: End dialog not enabled
MSI (s) (A8:2C) [21:27:40:045]: Original package ==> C:\Program Files (x86)\Common Files\enteo\RepositoryCache\96271\rev\1\Extern$\Msidata\Hyperion Smart View for Office.msi
MSI (s) (A8:2C) [21:27:40:045]: Package we're running from ==> C:\Windows\Installer\29dd4e.msi
MSI (s) (A8:2C) [21:27:40:061]: APPCOMPAT: Compatibility mode property overrides found.
MSI (s) (A8:2C) [21:27:40:061]: APPCOMPAT: looking for appcompat database entry with ProductCode '{72F9424C-464A-4F94-889E-A4789373CAAD}'.
MSI (s) (A8:2C) [21:27:40:061]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (A8:2C) [21:27:40:077]: MSCOREE not loaded loading copy from system32
MSI (s) (A8:2C) [21:27:40:077]: Machine policy value 'TransformsSecure' is 1
MSI (s) (A8:2C) [21:27:40:077]: Machine policy value 'DisablePatch' is 0
MSI (s) (A8:2C) [21:27:40:077]: Machine policy value 'AllowLockdownPatch' is 1
MSI (s) (A8:2C) [21:27:40:077]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (A8:2C) [21:27:40:077]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (A8:2C) [21:27:40:077]: APPCOMPAT: looking for appcompat database entry with ProductCode '{72F9424C-464A-4F94-889E-A4789373CAAD}'.
MSI (s) (A8:2C) [21:27:40:077]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (A8:2C) [21:27:40:077]: Transforms are not secure.
MSI (s) (A8:2C) [21:27:40:077]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Program Files (x86)\Common Files\enteo\NiLogs\NiMsiInst1291667259[Hyperion Smart View for Office].log'.
MSI (s) (A8:2C) [21:27:40:077]: Command Line: ALLUSERS=1 REBOOT=ReallySuppress CURRENTDIRECTORY=C:\Program Files (x86)\NetInst CLIENTUILEVEL=3 CLIENTPROCESSID=5584
MSI (s) (A8:2C) [21:27:40:077]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{3A58367A-3764-45A0-B460-0F26053BD3BC}'.
MSI (s) (A8:2C) [21:27:40:077]: Product Code passed to Engine.Initialize: '
MSI (s) (A8:2C) [21:27:40:077]: Product Code from property table before transforms: '{72F9424C-464A-4F94-889E-A4789373CAAD}'
MSI (s) (A8:2C) [21:27:40:077]: Product Code from property table after transforms: '{72F9424C-464A-4F94-889E-A4789373CAAD}'
MSI (s) (A8:2C) [21:27:40:077]: Product not registered: beginning first-time install
MSI (s) (A8:2C) [21:27:40:077]: Product {72F9424C-464A-4F94-889E-A4789373CAAD} is not managed.
MSI (s) (A8:2C) [21:27:40:077]: MSI_LUA: Credential prompt not required, user is an admin
MSI (s) (A8:2C) [21:27:40:077]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (s) (A8:2C) [21:27:40:077]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (A8:2C) [21:27:40:077]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (A8:2C) [21:27:40:077]: Adding new sources is allowed.
MSI (s) (A8:2C) [21:27:40:077]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (s) (A8:2C) [21:27:40:077]: Package name extracted from package path: 'Hyperion Smart View for Office.msi'
MSI (s) (A8:2C) [21:27:40:077]: Package to be registered: 'Hyperion Smart View for Office.msi'
MSI (s) (A8:2C) [21:27:40:077]: PROPERTY CHANGE: Adding IsAdminPackage property. Its value is '1'.
MSI (s) (A8:2C) [21:27:40:077]: Machine policy value 'DisableMsi' is 0
MSI (s) (A8:2C) [21:27:40:077]: Machine policy value 'AlwaysInstallElevated' is 1
MSI (s) (A8:2C) [21:27:40:077]: User policy value 'AlwaysInstallElevated' is 1
MSI (s) (A8:2C) [21:27:40:077]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (s) (A8:2C) [21:27:40:077]: Running product '{72F9424C-464A-4F94-889E-A4789373CAAD}' with elevated privileges: Product is assigned.
MSI (s) (A8:2C) [21:27:40:077]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.
MSI (s) (A8:2C) [21:27:40:077]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Program Files (x86)\NetInst'.
MSI (s) (A8:2C) [21:27:40:077]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.
MSI (s) (A8:2C) [21:27:40:077]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '5584'.
MSI (s) (A8:2C) [21:27:40:077]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
MSI (s) (A8:2C) [21:27:40:092]: PROPERTY CHANGE: Adding MsiRestartManagerSessionKey property. Its value is '67a25faaabdbb748a0c16914eee66f36'.
MSI (s) (A8:2C) [21:27:40:092]: RESTART MANAGER: Session opened.
MSI (s) (A8:2C) [21:27:40:092]: TRANSFORMS property is now:
MSI (s) (A8:2C) [21:27:40:092]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (s) (A8:2C) [21:27:40:092]: SHELL32::SHGetFolderPath returned: C:\Users\EnteoAdmin\AppData\Roaming
MSI (s) (A8:2C) [21:27:40:092]: SHELL32::SHGetFolderPath returned: C:\Users\EnteoAdmin\Favorites
MSI (s) (A8:2C) [21:27:40:092]: SHELL32::SHGetFolderPath returned: C:\Users\EnteoAdmin\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (s) (A8:2C) [21:27:40:092]: SHELL32::SHGetFolderPath returned: C:\Users\EnteoAdmin\Documents
MSI (s) (A8:2C) [21:27:40:092]: SHELL32::SHGetFolderPath returned: C:\Users\EnteoAdmin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (s) (A8:2C) [21:27:40:092]: SHELL32::SHGetFolderPath returned: C:\Users\EnteoAdmin\AppData\Roaming\Microsoft\Windows\Recent
MSI (s) (A8:2C) [21:27:40:092]: SHELL32::SHGetFolderPath returned: C:\Users\EnteoAdmin\AppData\Roaming\Microsoft\Windows\SendTo
MSI (s) (A8:2C) [21:27:40:092]: SHELL32::SHGetFolderPath returned: C:\Users\EnteoAdmin\AppData\Roaming\Microsoft\Windows\Templates
MSI (s) (A8:2C) [21:27:40:092]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (s) (A8:2C) [21:27:40:092]: SHELL32::SHGetFolderPath returned: C:\Users\EnteoAdmin\AppData\Local
MSI (s) (A8:2C) [21:27:40:092]: SHELL32::SHGetFolderPath returned: C:\Users\EnteoAdmin\Pictures
MSI (s) (A8:2C) [21:27:40:108]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (A8:2C) [21:27:40:108]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (A8:2C) [21:27:40:108]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (s) (A8:2C) [21:27:40:108]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (s) (A8:2C) [21:27:40:108]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (s) (A8:2C) [21:27:40:108]: SHELL32::SHGetFolderPath returned: C:\Users\EnteoAdmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (A8:2C) [21:27:40:108]: SHELL32::SHGetFolderPath returned: C:\Users\EnteoAdmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (A8:2C) [21:27:40:108]: SHELL32::SHGetFolderPath returned: C:\Users\EnteoAdmin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (s) (A8:2C) [21:27:40:108]: SHELL32::SHGetFolderPath returned: C:\Users\EnteoAdmin\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (s) (A8:2C) [21:27:40:108]: SHELL32::SHGetFolderPath returned: C:\Users\EnteoAdmin\Desktop
MSI (s) (A8:2C) [21:27:40:108]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (s) (A8:2C) [21:27:40:108]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
MSI (s) (A8:2C) [21:27:40:124]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (s) (A8:2C) [21:27:40:124]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (s) (A8:2C) [21:27:40:124]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (s) (A8:2C) [21:27:40:124]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (A8:2C) [21:27:40:124]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (A8:2C) [21:27:40:124]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'TeleComputing AS'.
MSI (s) (A8:2C) [21:27:40:124]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (A8:2C) [21:27:40:124]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'TeleComputing AS'.
MSI (s) (A8:2C) [21:27:40:124]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\Windows\Installer\29dd4e.msi'.
MSI (s) (A8:2C) [21:27:40:124]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\Program Files (x86)\Common Files\enteo\RepositoryCache\96271\rev\1\Extern$\Msidata\Hyperion Smart View for Office.msi'.
MSI (s) (A8:2C) [21:27:40:124]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (s) (A8:2C) [21:27:40:124]: EEUI - Disabling MsiEmbeddedUI for service because it's not a quiet/basic install
MSI (s) (A8:2C) [21:27:40:124]: Note: 1: 2262 2: PatchPackage 3: -2147287038
MSI (s) (A8:2C) [21:27:40:124]: Machine policy value 'DisableRollback' is 0
MSI (s) (A8:2C) [21:27:40:124]: User policy value 'DisableRollback' is 0
MSI (s) (A8:2C) [21:27:40:124]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
MSI (s) (A8:2C) [21:27:40:124]: Note: 1: 2262 2: Font 3: -2147287038
=== Logging started: 06.12.2010 21:27:40 ===
MSI (s) (A8:2C) [21:27:40:124]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (s) (A8:2C) [21:27:40:124]: Doing action: INSTALL
Action start 21:27:40: INSTALL.
MSI (s) (A8:2C) [21:27:40:124]: Running ExecuteSequence
MSI (s) (A8:2C) [21:27:40:124]: Doing action: SystemFolder.21206420_6BA8_4CFB_A48C_C72A6BFE80C0
MSI (s) (A8:2C) [21:27:40:124]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SystemFolder.21206420_6BA8_4CFB_A48C_C72A6BFE80C0'
MSI (s) (A8:2C) [21:27:40:124]: PROPERTY CHANGE: Adding SystemFolder.21206420_6BA8_4CFB_A48C_C72A6BFE80C0 property. Its value is 'C:\Windows\SysWOW64\'.
Action start 21:27:40: SystemFolder.21206420_6BA8_4CFB_A48C_C72A6BFE80C0.
MSI (s) (A8:2C) [21:27:40:124]: Doing action: WindowsFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E
Action ended 21:27:40: SystemFolder.21206420_6BA8_4CFB_A48C_C72A6BFE80C0. Return value 1.
MSI (s) (A8:2C) [21:27:40:124]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'WindowsFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E'
MSI (s) (A8:2C) [21:27:40:124]: PROPERTY CHANGE: Adding WindowsFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E property. Its value is 'C:\Windows\'.
Action start 21:27:40: WindowsFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E.
MSI (s) (A8:2C) [21:27:40:124]: Doing action: SystemFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E
Action ended 21:27:40: WindowsFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (A8:2C) [21:27:40:124]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SystemFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E'
MSI (s) (A8:2C) [21:27:40:124]: PROPERTY CHANGE: Adding SystemFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E property. Its value is 'C:\Windows\SysWOW64\'.
Action start 21:27:40: SystemFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E.
MSI (s) (A8:2C) [21:27:40:124]: Doing action: WindowsFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E
Action ended 21:27:40: SystemFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (A8:2C) [21:27:40:124]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'WindowsFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E'
MSI (s) (A8:2C) [21:27:40:124]: PROPERTY CHANGE: Adding WindowsFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E property. Its value is 'C:\Windows\'.
Action start 21:27:40: WindowsFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E.
MSI (s) (A8:2C) [21:27:40:139]: Doing action: SystemFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E
Action ended 21:27:40: WindowsFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (A8:2C) [21:27:40:139]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SystemFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E'
MSI (s) (A8:2C) [21:27:40:139]: PROPERTY CHANGE: Adding SystemFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E property. Its value is 'C:\Windows\SysWOW64\'.
Action start 21:27:40: SystemFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E.
MSI (s) (A8:2C) [21:27:40:139]: Doing action: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E
Action ended 21:27:40: SystemFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (A8:2C) [21:27:40:139]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E'
MSI (s) (A8:2C) [21:27:40:139]: PROPERTY CHANGE: Adding WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E property. Its value is 'C:\Windows\'.
Action start 21:27:40: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
MSI (s) (A8:2C) [21:27:40:139]: Doing action: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E
Action ended 21:27:40: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (A8:2C) [21:27:40:139]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E'
MSI (s) (A8:2C) [21:27:40:139]: PROPERTY CHANGE: Adding SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E property. Its value is 'C:\Windows\SysWOW64\'.
Action start 21:27:40: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
MSI (s) (A8:2C) [21:27:40:139]: Doing action: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E
Action ended 21:27:40: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (A8:2C) [21:27:40:139]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E'
MSI (s) (A8:2C) [21:27:40:139]: PROPERTY CHANGE: Adding WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E property. Its value is 'C:\Windows\'.
Action start 21:27:40: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
MSI (s) (A8:2C) [21:27:40:139]: Doing action: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E
Action ended 21:27:40: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (A8:2C) [21:27:40:139]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E'
MSI (s) (A8:2C) [21:27:40:139]: PROPERTY CHANGE: Adding SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E property. Its value is 'C:\Windows\SysWOW64\'.
Action start 21:27:40: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
MSI (s) (A8:2C) [21:27:40:139]: Doing action: ISMsiServerStartup
Action ended 21:27:40: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (A8:2C) [21:27:40:139]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'ISMsiServerStartup'
Action start 21:27:40: ISMsiServerStartup.
MSI (s) (A8:34) [21:27:40:171]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI3F29.tmp, Entrypoint: MsiServerStartup
MSI (s) (A8:BC) [21:27:40:171]: Generating random cookie.
MSI (s) (A8:2C) [21:27:40:186]: Doing action: ISStartup
Action ended 21:27:40: ISMsiServerStartup. Return value 1.
MSI (s) (A8:2C) [21:27:40:186]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'ISStartup'
MSI (s) (A8:60) [21:27:40:218]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI3F58.tmp, Entrypoint: StartUp
MSI (s) (A8:BC) [21:27:40:374]: Created Custom Action Server with PID 5988 (0x1764).
MSI (s) (A8:E8) [21:27:40:812]: Running as a service.
MSI (s) (A8:88) [21:27:40:843]: Hello, I'm your 32bit Impersonated custom action server.
Action start 21:27:40: ISStartup.
MSI (s) (A8!50) [21:27:40:875]: Product: Hyperion Smart View for Office -- 1: The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance.

1: The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance.
CustomAction ISMsiServerStartup returned actual error code 1603 but will be translated to success due to continue marking
Action ended 21:27:40: ISMsiServerStartup. Return value 1603.
1: ISStartUp Failure. OpenEvent, Error = 0x6
CustomAction ISStartup returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (A8:2C) [21:27:50:982]: Doing action: ISCleanUpFatalExit
Action ended 21:27:50: ISStartup. Return value 3.
MSI (s) (A8:2C) [21:27:50:982]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'ISCleanUpFatalExit'
MSI (s) (A8:98) [21:27:51:013]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI6977.tmp, Entrypoint: CleanUp
Action start 21:27:50: ISCleanUpFatalExit.
1: Shutting down the PRC server...
1: RPC runtime reported exception 0x6ba
Action ended 21:27:51: ISCleanUpFatalExit. Return value 1.
Action ended 21:27:51: INSTALL. Return value 3.
Property(S): DiskPrompt = [1]
Property(S): UpgradeCode = {BF0F457C-3754-45C6-98C5-962921B40822}
Property(S): VersionNT = 601
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): AppDataFolder = C:\Users\EnteoAdmin\AppData\Roaming\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): FavoritesFolder = C:\Users\EnteoAdmin\Favorites\
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): LocalAppDataFolder = C:\Users\EnteoAdmin\AppData\Local\
Property(S): MyPicturesFolder = C:\Users\EnteoAdmin\Pictures\
Property(S): PersonalFolder = C:\Users\EnteoAdmin\Documents\
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): SendToFolder = C:\Users\EnteoAdmin\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): System64Folder = C:\Windows\system32\
Property(S): SystemFolder = C:\Windows\SysWOW64\
Property(S): TempFolder = C:\Users\ENTEOA~1\AppData\Local\Temp\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): WindowsFolder = C:\Windows\
Property(S): WindowsVolume = C:\
Property(S): Privileged = 1
Property(S): WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E = C:\Windows\
Property(S): SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E = C:\Windows\SysWOW64\
Property(S): ALLUSERS = 1
Property(S): WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E = C:\Windows\
Property(S): SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E = C:\Windows\SysWOW64\
Property(S): WindowsFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E = C:\Windows\
Property(S): SystemFolder.9BAE13A2_E7AF_D6C3_FF1F_C8B3B9A1E18E = C:\Windows\SysWOW64\
Property(S): WindowsFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E = C:\Windows\
Property(S): SystemFolder.68B7C6D9_1DF2_54C1_FF1F_C8B3B9A1E18E = C:\Windows\SysWOW64\
Property(S): SystemFolder.21206420_6BA8_4CFB_A48C_C72A6BFE80C0 = C:\Windows\SysWOW64\
Property(S): UpgradeCode.21206420_6BA8_4CFB_A48C_C72A6BFE80C0 = {85F4C5BF-6BDF-4460-AC50-0D4AFEF851A4}
Property(S): RecentFolder = C:\Users\EnteoAdmin\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): PrintHoodFolder = C:\Users\EnteoAdmin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): NetHoodFolder = C:\Users\EnteoAdmin\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): TerminalServer = 1
Property(S): MsiNTProductType = 3
Property(S): ServicePackLevelMinor = 0
Property(S): ISCHECKFORPRODUCTUPDATES = 1
Property(S): BINARY = en
Property(S): ApplicationUsers = AllUsers
Property(S): AgreeToLicense = No
Property(S): _IsMaintenance = Reinstall
Property(S): IS_SQLSERVER_USERNAME = sa
Property(S): IS_SQLSERVER_AUTHENTICATION = 0
Property(S): SetupType = Typical
Property(S): _IsSetupTypeMin = Typical
Property(S): Display_IsBitmapDlg = 1
Property(S): ServicePackLevel = 0
Property(S): ARPCONTACT = http://www.oracle.com/
Property(S): ARPHELPLINK = http://www.oracle.com/
Property(S): WindowsBuild = 7600
Property(S): ARPURLINFOABOUT = http://www.oracle.com/
Property(S): VersionNT64 = 601
Property(S): ARPURLUPDATEINFO = http://www.oracle.com/
Property(S): DWUSINTERVAL = 30
Property(S): DWUSLINK = CEBBF7FF49EC80E8B9ACF0880EAB978FA99BA78FFE9C8098CEEBF7C89EFCE09F9EBB37A809AC
Property(S): DefaultUIFont = Tahoma8
Property(S): DialogCaption = Hyperion Smart View for Office
Property(S): DisplayNameCustom = Custom
Property(S): DisplayNameMinimal = Minimal
Property(S): DisplayNameTypical = Typical
Property(S): ErrorDialog = SetupError
Property(S): INSTALLLEVEL = 100
Property(S): ISSCRIPT_ENGINE_VERSION = 10.1.0.238
Property(S): ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance.
Property(S): ISSCRIPT_VERSION_OLD = The InstallScript engine on this machine is older than the version required to run this setup. If available, please install the latest version of ISScript.msi, or contact your support personnel for further assistance.
Property(S): ISVROOT_PORT_NO = 0
Property(S): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1]
Property(S): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1]
Property(S): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: [1]
Property(S): InstallChoice = AR
Property(S): Manufacturer = Hyperion Solutions Corporation
Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(S): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s
Property(S): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...
Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
Property(S): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
Property(S): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
Property(S): ProductCode = {72F9424C-464A-4F94-889E-A4789373CAAD}
Property(S): ProductID = none
Property(S): ProductLanguage = 1033
Property(S): ProductName = Hyperion Smart View for Office
Property(S): ProductVersion = 9.3.3
Property(S): ProgressType0 = install
Property(S): ProgressType1 = Installing
Property(S): ProgressType2 = installed
Property(S): ProgressType3 = installs
Property(S): RebootYesNo = Yes
Property(S): ReinstallModeText = emus
Property(S): SHOWLAUNCHPROGRAM = 0
Property(S): SecureCustomProperties = ISACTIONPROP1;ISACTIONPROP2;ISACTIONPROP3;ISACTIONPROP4;ISACTIONPROP5;ACTPROP_AEA7DA8E_218D_4E76_AF77_5E555D9377CE
Property(S): ISReleaseFlags = Common
Property(S): VersionMsi = 5.00
Property(S): VersionDatabase = 200
Property(S): MsiRestartManagerSessionKey = 67a25faaabdbb748a0c16914eee66f36
Property(S): CLIENTPROCESSID = 5584
Property(S): CLIENTUILEVEL = 3
Property(S): CURRENTDIRECTORY = C:\Program Files (x86)\NetInst
Property(S): REBOOT = ReallySuppress
Property(S): IsAdminPackage = 1
Property(S): COMPANYNAME = TeleComputing AS
Property(S): PackagecodeChanging = 1
Property(S): USERNAME = TeleComputing AS
Property(S): ProductState = -1
Property(S): PackageCode = {3A58367A-3764-45A0-B460-0F26053BD3BC}
Property(S): MsiLogFileLocation = C:\Program Files (x86)\Common Files\enteo\NiLogs\NiMsiInst1291667259[Hyperion Smart View for Office].log
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 15
Property(S): Msix64 = 15
Property(S): Intel = 15
Property(S): PhysicalMemory = 5120
Property(S): VirtualMemory = 8997
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = EnteoAdmin
Property(S): UserSID = S-1-5-21-920291206-2056062711-2605078417-1000
Property(S): UserLanguageID = 1044
Property(S): ComputerName = ZQAOS2SIC036
Property(S): SystemLanguageID = 1044
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 19
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 21:27:51
Property(S): Date = 06.12.2010
Property(S): MsiNetAssemblySupport = 2.0.50727.4927
Property(S): MsiWin32AssemblySupport = 6.1.7600.16385
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): DATABASE = C:\Windows\Installer\29dd4e.msi
Property(S): OriginalDatabase = C:\Program Files (x86)\Common Files\enteo\RepositoryCache\96271\rev\1\Extern$\Msidata\Hyperion Smart View for Office.msi
Property(S): UILevel = 2
Property(S): ACTION = INSTALL
MSI (s) (A8:2C) [21:27:51:060]: Note: 1: 1708
MSI (s) (A8:2C) [21:27:51:060]: Product: Hyperion Smart View for Office -- Installation operation failed.

MSI (s) (A8:2C) [21:27:51:060]: Windows Installer installed the product. Product Name: Hyperion Smart View for Office. Product Version: 9.3.3. Product Language: 1033. Manufacturer: Hyperion Solutions Corporation. Installation success or error status: 1603.

MSI (s) (A8:2C) [21:27:51:060]: Deferring clean up of packages/files, if any exist
MSI (s) (A8:2C) [21:27:51:060]: MainEngineThread is returning 1603
MSI (s) (A8:F4) [21:27:51:092]: RESTART MANAGER: Session closed.
MSI (s) (A8:F4) [21:27:51:092]: No System Restore sequence number for this installation.
=== Logging stopped: 06.12.2010 21:27:51 ===
MSI (s) (A8:F4) [21:27:51:092]: User policy value 'DisableRollback' is 0
MSI (s) (A8:F4) [21:27:51:092]: Machine policy value 'DisableRollback' is 0
MSI (s) (A8:F4) [21:27:51:092]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (A8:F4) [21:27:51:092]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (A8:F4) [21:27:51:092]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (A8:F4) [21:27:51:092]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (A8:F4) [21:27:51:092]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (A8:F4) [21:27:51:092]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (A8:F4) [21:27:51:092]: Restoring environment variables
MSI (s) (A8:F4) [21:27:51:107]: Destroying RemoteAPI object.
MSI (s) (A8:BC) [21:27:51:107]: Custom Action Manager thread ending.
MSI (c) (D0:40) [21:27:51:123]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (D0:40) [21:27:51:123]: MainEngineThread is returning 1603
=== Verbose logging stopped: 06.12.2010 21:27:51 ===
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Answers

0
Try looking here:
http://itninja.com/question/iscleanupfatalexit&mpage=1&key=smartview&#62326

The problem is most likely the version of ISScript that is installed on the machine.
Answered 12/06/2010 by: bearden3
Purple Belt

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0
Kaare,

are you deploying while a non-admin user is logged on to the machine? I ran into something very similar the other day and it turned out the ISScript Engine freaked if a normal user was logged in. Pushing while an admin user was logged, or no-one was logged in posed no problems. In the end I just changed the distribution package to only run if no user is logged in.

On a side note, our installer first runs ISScript10.msi as a prereq. Is this the case with your installer too?

Rgds,

PJ
Answered 12/07/2010 by: pjgeutjens
Red Belt

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0
Pieter, I think the problem you describe was due to the well-known IS balls-up with 'Interactive User' versus 'Launching User' and may well be an issue here. There's a script here on AD which walks all the IS engine/driver AppID registry branches fixing the error. All that it needed was the addition of the AppIDs for the latest flavours of IS.

@Kaare: you've been here long enough to know that a) the only relevant part of a failure log is the dozen or so lines above and below the line where the text 'Return value 3.' appears and that b) you should use the CODE tag when posting lengthy text of any kind.
Answered 12/07/2010 by: VBScab
Red Belt

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0
I think the problem you describe was due to the well-known IS balls-up with 'Interactive User' versus 'Launching User'

That might well be it... I found this post in the KBs here (bottom note), is that the one you had in mind? I'll be damned if I'm changing my installer though, let the users log off [:D]
Answered 12/07/2010 by: pjgeutjens
Red Belt

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0
It wasn't, actually, but it's a neat summary of the issue and there's a (relatively) future-proof script thrown in! :-)
Answered 12/07/2010 by: VBScab
Red Belt

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Answer this question or Comment on this question for clarity