Has anyone else seen this error? I have seen it on at least two different Windows 7 machines using IE 8, and we have a very small test deployment in Windows 7. I have scoured the web trying to find a good solution, but nothing is turning up outside of coding changes that might need to be made on the KBOX side. I have opened a ticket with Kace support but I believe their contention will be that this is an IE issue rather than a KBOX issue. I just wanted to see if there are others out there experiencing this. Basically, what it causes is that when you bring up the list of inventory, or tickets, etc., it will load with an empty screen of results... as if there were no inventory, or there were no tickets. I am not seeing this on Firefox or other browsers, however. I have experienced other issues with IE8 on the KBOX, like extremely slow Service Desk load times, scripting errors, and what not, so I just believe the KBOX is not that great on IE 8. It's hit and miss. Anyone?



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We do have a patch that has worked for several customers. if you want the patch contact support.

I have seen some other cases after applying our patch but I can't reproduce. In those cases when we look carefully the customer OS is not fully patched. If you are already patched and still think it can be reproduced by a fully patched OS then please do open a support ticket, we would love to see that scenario so we can remedy.
Answered 01/13/2011 by: GillySpy
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We have the problem aswell sometimes on PC's that haven't installed all the windows updates.
After installing windows updates it works =)

I'm not 100% sure what patch that is fixxing it, but I have an idea that it could be this: KB982181 for IE8.
Answered 01/14/2011 by: rmeyer
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rmeyer do you also have the KBOX patch from support? If you're not sure check your update log ( http://kbox/logs/update_log )
Answered 01/14/2011 by: GillySpy
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I recommend using Firefox. The KBOX UI runs much faster in Firefox, and I've seen several goofy problems with IE7/8.
Answered 01/14/2011 by: airwolf
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I agree, overall compatibility and speed, probably FF is the best.
Although, I use Chrome almost 99.9% of the time, but I have to occasionally flip over to IE. As far as speed goes, in my opinion Chrome has my vote.
Answered 01/14/2011 by: brucegoose03
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Opera is nice as well.
Answered 01/14/2011 by: airwolf
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Gilly -

What is the file name for the IE fix? It is a .bin file, correct? I'm pretty sure we have applied this patch but can't find the file anywhere. I may have deleted it after applying the fix.

In any case, it didn't fix our problem. To some other's suggestions, I will make sure the OS is full up-to-date and specifically look at KB982181.

As for using FireFox, I am pretty much forced to in order for the UI to be usable. My particular Windows 7 machine (IE8) loads the Service Desk module very, very slowly unless I use FireFox. Company-wide, this won't be an option. Hopefully our users will not experience errors accessing the user portal once it is rolled out and made available.

Thanks.
Answered 01/14/2011 by: wkucardinal
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The patch for slow loading of pages in IE is called K1-5.1-DOJO-IE-FIX.bin

You should be able to see if it was applied by looking at the "Logs" tab and selecting the log file "Updates" in the dropdown menu.
Answered 01/15/2011 by: KevinG
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ORIGINAL: GillySpy

rmeyer do you also have the KBOX patch from support? If you're not sure check your update log ( http://kbox/logs/update_log )


I didn't apply any patch to the kbox, but if there is a solution for it so it doesn't need the windows patch it would be nice :)

So I would just apply the one called: K1-5.1-DOJO-IE-FIX.bin
From here : http://support.kace.com/userui/advisory_detail?ID=95
or ?

It could be nice with a small explaination what each fix does =)
Answered 01/17/2011 by: rmeyer
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