Hello,

When a user submittes a ticket via email, there are quite a few html artifacts left in the body of the email/ticket comment.  I was wondering if there is a way to remove those artificates.  We currently use Office365 as our email service.  I have used powershell to change the -PopMessageRetrievalMimeFormat to "TextOnly".  But I am still getting artificats in my tickets.  Any ideas would be welcome.  

Thank you.

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Hello,

I am now able to answer my own question.  

If you using Office365 connect to Exchange Online via PowerShell (http://help.outlook.com/en-us/140/cc546278.aspx)  Once you are connected, you will need to change two items. In PowerShell use the command "Set-CASMailbox -Identity 'Mailbox of service desk' -PopMessagesRetrievalMimeFormat TextOnly".  The next command is "Set-CASMailbox -Identity 'Mailbox of service desk' -PopUseProtocolDefaults $False".  

Answered 02/11/2014 by: ncs.tech
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