How to stop users being auto created from emails received in helpdesk
I have a help desk setup in kace and it is set to receive emails from unkown users. My issue is that everytime someone sends an email to that helpdesk and it creates a ticket it also creates a user in kace based on the email address it came from. These users of course have no password set and cant log into kace but it's making my user list huge and hard to manage. is there a way to still have the helpdesk set this way but not create all these users or am i out of luck on this.
Community Chosen Answer
KACE uses that feature internally, because we're always getting email from new folks. The database needs a user to associate the ticket to. You could potentially create a custom ticket rule to prevent the creation of the user, but I think it would have happened before the ticket is created. Therefore you could potentially create a rule to reassign the ticket and delete the user account that was created. This is really dangerous- I'm not recommending it, I'm saying it's possible. It's considered best practice to ignore them if you really need the feature for accepting mail from unknown users.