Hi, 
I had created a ticket rule using the instruction on the link below and it was working fine till I created an additional Queue. I think I need to specify the queue ID somewhere in the SQL query statement. Does anyone know how to do this?

Thank you in advance.

Jim

https://support.software.dell.com/k1000-systems-management-appliance/kb/111222
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In the where portion of your SQL select statement add this line:
,AND HD_TICKET.HD_QUEUE_ID = 1

This would go after the description like statement and before the group by clause.

Answered 03/07/2016 by: chucksteel
Red Belt

  • Thanks Chuck. Works great.
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