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How to notify any user or group by email when a new Critical ticket is created?

Hi,

I've already created a rule to notify helpdesk group by email when a new ticket is created. Using the instructions below:

https://support.software.dell.com/k1000-systems-management-appliance/kb/111222

However I would like to edit this rule to only send out email notification ONLY when a CRITICAL ticket has been created. Does anyone know how to do this.

Thanks,

Jim



1 Comment   [ + ] Show comment
  • Thanks Chuck. It works :) - cghader 8 years ago

Answers (1)

Answer Summary:
Posted by: chucksteel 8 years ago
Red Belt
0

Top Answer

In the WHERE clause of the select statement you need to add another condition. The template from the KB article looks like this:

WHERE

     C.DESCRIPTION LIKE '%CREATED%'

You need to add

and P.NAME= "Critical"


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