How to notify any user or group by email when a new Critical ticket is created?
Hi,
I've already created a rule to notify helpdesk group by email when a new ticket is created. Using the instructions below:
https://support.software.dell.com/k1000-systems-management-appliance/kb/111222
However I would like to edit this rule to only send out email notification ONLY when a CRITICAL ticket has been created. Does anyone know how to do this.
Thanks,
Jim
1 Comment
[ + ] Show comment
-
Thanks Chuck. It works :) - cghader 8 years ago
Answers (1)
Answer Summary:
Please log in to answer
Posted by:
chucksteel
8 years ago