I'm using the K1000 but in a french canadian enterprise. When the users get alerted by email about some modifications made on their tickets, I use the variable $change_desc so they can see the modifications.

The thing is that this variable shows the modifications in english.

Example of the use of $change_desc:

----- Change by admin at 10/15/2015 14:02:08 -----

Changed ticket Status from "New" to "Opened". Changed ticket Owner from "Unassigned" to "Technician 1"

Is it possible to modify the variable $change_desc ?

Thank you.
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  • Hi, I think there's no french version for the 6.4 version of the box. But it's ok. I'll deal with the english message.
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Is the technician is fixed I mean you want to always assign to "Technician 1" or do you want it round robin basis to multiple technicians in the queue?

You can use customer rules... 
Answered 10/16/2015 by: Deepak Gupta
Orange Belt

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In short, No, it is not possible to display in French unless the box is switched to French language, in which case it will not show any data in english
Answered 10/29/2015 by: Hobbsy
Red Belt

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