I have a need to modify a field (customer) in all tickets (open and close) where the field now contains customer = abc and I need it to be customer = xyz. Can this be done with a SQL script?
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  • When you say create a rule, are you talking about a rule as outlined in the Service Desk Admin Guide? Thanks
  • Was able to use the wizard to create the rule, worked beautifully. Thankyou
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Yes, this is possible. You can actually use the wizard to create a rule that does this, no custom coding should be required.

Answered 05/21/2015 by: chucksteel
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