How to make questions to end users more visible in KACE service desk
Does anyone know if there is a way to make the questions back to end users *pop* a little more in KACE service desk?
It seems as if our users lose the "request" for information in the haze of plain text on white space and what I would like to know is if anyone else has this issue and how they have handled it and / or any config suggestions.
asking a user to reboot, while assigning the ticket, comes out as follows - without the bolding
The following action has been taken on your outstanding ticket:
----- Change by help desk at 07/03/2013 16:26:02 -----
User5 - please reboot your PC and try again.
----- Change by help desk at 07/03/2013 16:26:23 -----
Changed ticket Status from "Opened" to "Assigned".
Changed ticket Owner from "Unassigned" to "help desk ".
There are no answers at this time