How to make an Ticket Field required?
we've created an new queue for our help desk, where users are able to request to be authorized to order new parts in stock.
If you're creating a ticket in this queue, you have to specify the type of the article you're creating. Depending on this specification, some fields are required before saving the ticket. So if you're going to create a ticket with the type="screw" the fields "length", "diameter" and "screw head" are required.
Is there a way without using a customizing ticket rule? I've tried to create a custom field rule for this and didn't worked out. If there is no way realizing this without using custom ticket rules, what kind of changes need to be done in the SQL statement which is provided by Dell?
I never had any training sessions for the K1000 at all, so the most things I'm doing are try and error.
And we're still using 6.3, because 6.4 isn't available in German yet, and some of our users aren't able to use the English version.
If there is anyone who has done something like this I would be grateful for any help.