How to create an automatic computer to user record from AD into KACE
First time posting a question on this forum so..bare with me.
We are implementing the help desk moduke of KACE at the moment and one of the functionalities that we want the system to have is to be able to populate a computer Number field with exactly the same computer that the submitter of the ticket ( Usernames being imported from Active Directory) has assigned on AD. The AD association is being done by popualting the managed by attribute of each computer with the AD useraname of the person whose that computer has been assigned to.
1. Is it possible to bring AD computer records attributes into KACE" If so..how? ideally we will like to import the managed by attribute from every computer record in AD and then associated with the submitter username.
2. If the above is not possible then does anyone know how to make a computer field to be automatically populated in accordance to the computer record assigned to the users who is the submitter of the ticket?
Any help very much appreciated