I am setting up multiple queues for the various IT departments in our company, and I have set a TON of Category Values as well as custom Impacts and Priority. I really don't want to have to recreate these for EVERY queue. Please help!
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You can't copy queues and categories, but this should help some:
http://www.kace.com/support/kb/index.php?action=artikel&cat=8&id=778&artlang=en
Answered 08/19/2011 by: cblake
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Good Lord. I might as well recreate everything from scratch.

I don't mean to sound ungrateful, I'm just getting overwhelmed with something that was sold to us for it's simplicity.
Answered 08/19/2011 by: larryw
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I wrote a blog article about queue duplication a while back. Just use the rules to copy categories, impacts, and priorities.

http://www.fatepublishing.com/articles.html
Answered 08/19/2011 by: airwolf
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5.3 will let you import a queue as a resource.

Export your queue, re-import, and change the name.
Answered 08/19/2011 by: dchristian
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Assuming the OP is running 5.3 - which hasn't officially been released yet. Good to know they've finally added support for this though. [:)]
Answered 08/19/2011 by: airwolf
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ORIGINAL: airwolf

I wrote a blog article about queue duplication a while back. Just use the rules to copy categories, impacts, and priorities.

http://www.fatepublishing.com/articles.html



How do I know which Queue is which Queue ID?

I'm running v5.2.38773.
Answered 08/19/2011 by: larryw
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Hover over the link to the queue in Queue Configuration, and you'll see the ID= part at the end. Or if you are in the queue configuration for a queue, just look up in the address bar.
Answered 08/29/2011 by: airwolf
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Airwolf, is there a way to also copy the ticket rules? I didn't see that in your article.
Answered 12/01/2011 by: blawson7
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ORIGINAL: dchristian

5.3 will let you import a queue as a resource.

Export your queue, re-import, and change the name.




I'm running 5.3 and I don't see this functionality. Where is it located?
Answered 12/01/2011 by: steelc
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Head over to settings->resources->Export K1000 Resources
Answered 12/01/2011 by: dchristian
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For the record, I did this and it worked fine. As dchristian said, just be sure to rename the exported file before you import it back in, otherwise it will do a restore (i.e. no new queue will appear) instead of making a copy (which you can always rename later). Thanks to Kace for adding this feature, it saved me a lot of time!

John
Answered 12/01/2011 by: jverbosk
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