Dear All,

Please advise me for how to config servicedesk email on K1000 when we use MS Exchange. And how to setting on ticket when end user

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Answer this question or Comment on this question for clarity



Here's how I have mine setup:


One point to highlight - I had to setup a transport rule for email flow to work for the first queue, but subsequent queues just need a forwarding rule setup on the queue's company mailbox (i.e. forward from the mailbox to the contact).

Hope that helps!


Answered 10/09/2012 by: jverbosk
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Exchange: http://www.kace.com/support/resources/kb/article/setting-up-microsoft-exchange-to-send-email

I'm guessing on the second question, but assume you want to set ticket fields by email.  Look on p.43 here: http://www.kace.com/support/resources/documentation/~/media/Files/Support/Documentation/K1000-Service-Desk-Admin-Guide-v53.ashx

Answered 10/08/2012 by: jknox
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