How many people in your org have access to or are able to create scripts, reports, MI's, PI's, distributions...etc?  Trying to find some sort of balance here as very few people have these skills, I was the only one sent to training and am tasked with not only getting it up and running, maintenance and upgrades, but it seems now I get to be the "trainer".

This forum has been a great resource thus far......

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All three of us here are admins as each of us have a global responsibility to work on things. Each company will be different based on how the IT Manager, Director may assign job duties and that will determine what role they have in the KBOX. 

Answered 03/12/2013 by: nshah
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You sound just like me, I have to personally administer all scripting duties across our school district of 25,000+ computers.  We don't have multiple people with enough knowledge to take this over, and rights in the K1 are not flexible enough to parcel out duties.  It's either complete admin ability or almost no ability.  Not much in between.

Answered 03/12/2013 by: nheyne
Red Belt

  • Do you have an example of the type of role you wanted to create. Granted we have , read ,write or hide as the only options in the KBOX and that might be enough to get them their job duties but block them from other areas.
  • It's hard to say because the answer may seem to be to divide into separate organizations, but that just doesn't work for us. It would be really great if we could lock down certain users to only be able to run scripts to certain labels, things like that. We need the ability to deploy to all computers and not duplicate things between organizations.
  • Just yesterday I was playing with the role's and found that id user has a read only role for the Service Desk.....no tickets show up. Is this normal? or is there some sort of "view quirkyness" going on? I would like to see more granularity in the roles, permission tabs..maybe a visit to user voice is in order.
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We created multiple Orgs and then assigned roles in them to further seperate staff that where responsible for overseeing certain groups of computers 

Answered 03/13/2013 by: SMal.tmcc
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