This morning we discovered that we had a lot of outbound email being blocked. When we look at the blocked log in the Barracudda firewall we discovered that KACE is resending the same email every two minutes to a bad address. Where can I go to look at the outbound mail queue in KACE?

This problem started when an outside email came to the helpdesk email address with a bad return address. I am possitive that the email is originating from KACE because I changed the helpdesk email address and the outbound email address changed in the Barracudda log. What would cause KACE to retry sending the email over and over again?

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We found the problem. It was because of a ticket rule. The Barrauda was sending an NDR back to KACE which caused a comment in the ticket which triggered another email to the submitter that caused another NDR and so on. We fixed the problem by changing the ticket submitter to a valid email address and the loop stopped.

Answered 02/24/2014 by:
White Belt

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