I have just started setting up the Kace Service Desk on our new Kace 1000 box.  We are able to use smtp to send email alerts out, however I have run into issues setting up the Kace Box to allow users to email the Kace Box to create new Service Desk tickets.

I have tried following the steps on the Kace support website that walk you thru how to configure Exchange, but realized I don't have the neccessary access to the Exchange server to create the transport rule to forward the email.  So I've tried finding information on how to set up and configure Kace to use the Pop3 solution, but that isn't working for me either after I have created the email account on our Exchange server and can login to it.  I then entered the appropriate credentials into the Queue Configuration and nothing is happening.  Our has a DNS entry to associate wsdkace1k.wsd.k12.de.us with the corresponding IP address, but I don't know if that's the DNS entry everyone is refering too.  

 

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Did you set it up as well under Settings> Control Panel>Network Settings? Also when using pop it isn't going out and check on demand, it is queued up to check every 5 minutes i believe for new emails sent to the pop account. 

Answered 03/22/2013 by: nshah
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  • I have configured it to use the pop server there as well. I've read that it isn't instant, but I have sent it 4 or 6 emails over the last few days as a test and haven't received any new tickets as a result of.
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If you are using SPOP for something like gmail/office 365, you may have to get a patch from KACE support to make it work. 

Answered 03/25/2013 by: jknox
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