How do you set up a reminder email in Kace Service Desk?
We recently moved to Dell Kace within the last few months. We are now to the point of implementing the service desk, and I need help with one aspect. We are setting the medium priority items to where they can be worked on during times that the higher priority items are closed out. Basically, medium priority will be small projects, as such I would like a way to set up email reminders to the owners of those tickets to ensure that they are updating them periodically. I have tried creating a new email rule, but it is not working so far. Does anyone know of a tutorial online that shows how to do this so I can figure out the step I am missing? Thanks.