One of our site technicians accidentally applied a script to all 6000+ of our staff computers that will reboot without warning.  I deleted the script out of Run Now Status hoping, well praying really, that it would effectively stop it from executing.  It seems that a handful of locations did reboot so I know I was not totally successful.  What I am wondering is if there is a way to flush the script out without having to worry that it is actually still queued up and waiting to apply on all 6000+ machines once I reconnect the network cable.

I have left the K1 on but disconnected from the network.  If there is anything still queued up, will it just error out after some time has passed?  I am thinking of leaving it on but disconnected for the day to ensure that this happens.

If anyone knows the answers to any of these questions, I would sure appreciate it.  I will be putting in a support ticket if not.
Answer Summary:
go into the agent command queue and clear them
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I believe you can go into the agent command queue and clear them. 






Answered 01/21/2015 by: SMal.tmcc
Red Belt

  • put the kbox and one W/s on a switch login via web interface and clear the queue
    • I will check that out, thanks!
    • Thanks for the help, I was able to confirm that the script was not in the queue any longer.
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If it has gone to the machines already you will see a xml file with the same ID as the script in its name.  Point the mouse at the script name and look at the bottom of the screen and the ID will be displayed in the URL.  look at c:\programdata\dell\kace\kbots_cache if there is an xml file that starts with the name it has gone out.  At the point you need to create an offline script that issues and AMPTOOLS clearcache to get rid of that.  If you just want to play it safe you can create that script while you are unplugged and run it now, it will queue up and go when you reconnect.

this is the command from a cmd window
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Answered 01/21/2015 by: SMal.tmcc
Red Belt

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